Lisa Royal Email and Phone Number

Delivered large scale enterprise programs and values streams consisting with budget ranges of $1 - $15 million. Deployed programs in ATMs, mobile applications, and banking centers for 54 million customers across the USA and internationally.Lead ATM transformation from Waterfall to Scaled Agile Framework (SAFe), including establishing processes for Product Owners, Release Train Engineers, Scrum Masters and Business Analysts.Selected Accomplishments▪ Agile Transformation – SAFe Coach – SAFe Product Consult (SPC 4) – Designed and transformed the ATM process from Waterfall to Lean Agile for 2 release trains consisting of 15 scrums by: implementing new intake processes, influencing LOB culture shifts, establishing Program increments and planning events, executing Release Train performance metric tracking, while accelerating employee adoption to new SAFe/agile processes▪ Release Train Management – Created a release train for ATM innovation consisting of over 50 application from E2E. Including external suppliers and vendors. Managed external dependencies and removed barriers for the train and program. Responsible for roadmaps planning and execution.▪ ATM/Mobile Integration – Designed industry-first technology that allowed customers to use a mobile app to set up a withdrawal remotely for faster pick up at the ATM▪ ATM Cardless Technology – Designed themes and features leveraging Apple Pay and Android Pay digital wallets for authentication at the ATMs for deposits and other key ATM functions▪ Banking Center Transformation – Piloted $5 million proof of concept to move teller functions to a self-service model utilizing customer kiosks with employee tablet/mobile support

Program and Project Management Consultant at Bank of America and converted to bank employee. Selected Accomplishments Customer Satisfaction and Process Improvements – Directed program to decrease the number of days a deposit is held for 80% of the deposit transaction. Implemented complex real time data analytics that separated standard transactions from fraud transactions. The new process filtered the fraud transactions while allowing customer to have quicker access to their funds Customer Retention – Created analytics identifying customers at risk of leaving the bank. Established indicators and triggers for the front-end employees to strengthen, repair, and deepen the customer relationship Team Selection and Start Up - Created a functional offshore data conditioning team within 8 weeks to serve mission critical projects

Team Leader of teams responsible for testing authenticated online areas consisting of online banking, billpay, and account opening. Selected Accomplishments Program Test Management – Responsible for all testing activities for 7 web applications which supported new customer and account creation online experiences. Determined scope and release timings based on testing needs Vendor Testing – Managed version control and testing for integrated testing with Online Banking vendors such as Cash Edge, Trillium, and FiServe

Team leader of teams responsible for XML plug-ins for Personal Financial Software from Quicken and Microsoft.Selected Accomplishments Version Testing – Create automation and regression testing spanning 3 vendor product of Microsoft Money, Intuit Quicken, and Quickbooks with backwards compatibility for 12 version Integration Testing – Create repeatable and automated end-to-end testing for complex systems with XML, Oracle, web services, and mainframe components Team Oversight – Directly lead team of 4 to complete all functions within the Personal Financial Manager program

Project Manager and Subject Matter Expert for systems supporting billing and resource tracking. Created business requirements, technical specifications, and implementation deliverables

Project Manager for startup company specializing in digital media and internet security. Delivered in-house CRM package for field and home office employees

Part of a digital imaging start-up purchased by MCI to provide security access badges to college campuses across the country. Perform technical sales, training, and conversion for major universities nationwide