Lisa Ryan Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

I work with Salesforce Application Managers, Developers, Configurators, Program architects and Release Manager to create the design & development standards for the Salesforce platform and ensure best practices are identified, shared and developed. In addition I have overall responsibility for operational support of the platform including 1st, 2nd & 3rd line support, working closely with the Cloud Applications Manager, Vendor Management, Procurement and third party providers.

-Daily management of the Cloud Applications Team who support the delivery of Global Salesforce and SharePoint core services to LPIS customers in accordance with agreed Service Level Agreements-Managing team resources with regard to supporting core LeasePlan Cloud components and managing the handover from project to Operational Support-Working with both other LPIS teams and third parties to provide a business solution to customer needs when required, including documentation, knowledge base etc-Coordinating scheduled changes between teams and communicating with customers to this effect- Release Management on the Salesforce and SharePoint Global Platforms-Problem management and identifying potential problem candidates- Identifying gaps which improve the ability of the Cloud Applications Support Team to perform tasks assigned to us efficiently

Dublin, Ireland

-Daily management of the Salesforce Support Team to support the delivery of Salesforce core services to LPIS customers in accordance with agreed Service Level Agreements-Managing team resources with regard to supporting core LeasePlan Salesforce components and managing the handover from project to Operational Support-Ensuring knowledge transfer between team members to allow for an efficient response to customer requests and to give a wider experience of the Salesforce Platform to team members-Working with both other LPIS teams and third parties to provide a business solution to customer needs when required, including documentation, knowledge base etc- Identifying gaps which improve the ability of the Salesforce Support Team to perform tasks assigned to us efficiently-Coordinating scheduled changes between teams and communicating with customers to this effect- Management of Releases and Deployments on the LeasePlan Salesforce Org-Problem management and identifying potential problem candidates

Dublin, Ireland

Daily management of the Integration Services Team to support the delivery of core services to LPIS customers in accordance with agreed Service Level AgreementsManaging team resources with regard to supporting core LeasePlan Integration components and new projects which ariseProblem management and identifying potential problem candidatesEnsuring knowledge transfer between team members to allow for an efficient response to customer requests and to give a wider experience of Service Orientated Architecture and middleware components to team membersWorking with both other LPIS teams and third parties to provide a business solution to customer needs when required, including creating work instructions for LPIS teams for first level support Keeping LPIS supported software within the support agreement of third partiesIdentifying gaps which improve the ability of the Integration Services Team to perform tasks assigned to us efficientlyCoordinating scheduled releases of potentially high impact changes and communicating with customers to this effect. This has proven to offer a more stable environment for integration components, encourages cross training and communication between team members and elevates customer confidenceOffering new services to customers

Dublin, Ireland

Main ResponsibilitiesConfiguration, maintenance and support of IBM Websphere Application Server- WAS ( Base and Network Deployment Editions) on iseries systems and windows platforms,( including the deployment of java applications)Planning, coordination and implementation of WAS migrations/ installations on multiple systems supporting global and local applicationsAdministration and support of Websphere Message Queuing on iseries and windows platforms.Planning, coordination and implementation of software upgrades/ installations across 70+ systems Support and administration of Websphere Message Broker which provides business critical message routing for multiple LPIS EntitiesResolution of incidents assigned to Middleware teamProblem management and identifying potential problem candidatesWorking with customers to implement new middleware solutions for their business and/or migrate existing services to the global LPIS infrastructureReviewing existing middleware services and components for areas of possible improvement in order to provide a stable, highly available environment for LPIS customersWorking with both other LPIS teams and third parties to provide a business solution to customer neeeds when requiredKeeping LPIS supported software within the support agreement of third partiesCurrent Projects :Working on service improvements involving IBM WMQ File Transfer Edition, IBM Message Broker and web service solutions for Leaseplan customersPrevious Projects:Conversion of DB2 schema to unicode for application globalisation supportMigration of different versions of IBM Websphere Application Server (Network Deployment Edition) for global applications Migration of different versions of IBM Websphere Application Server ( Base Edition) for global applications.Websphere MQ upgrades across multiple platforms

Dublin, Ireland

Main Responsibilities:Database Administration on windows and unixServer builds/configuration on AIX unix platformApache web server and Websphere on AIXMQ Series and db2 on AIX.Migration of databases from Sybase to Microsoft Development in SQL/Visual basic Liasing with a customers for system solutions rollouts, working with developers in problem-solvingBuilding and Maintenance of BigPicture’s production environmentBuilding servers on Linux and Windows platforms, supporting Apache webserver, Apache Tomcat, MS SQL2000 and silverstream.Configuration of firewalls for both inhouse and the customer production environment on Linux 2.4 using iptables.Ongoing support/Maintenance to customers in the public and private sector.

Main Responsibilities in the Operations Department:Day to day monitoring and support of Solaris unix system. Configuring and maintaining system backups,user accounts and printingProviding everyday support to all system users.

Main Responsibilities in the Operations Department :Running various sections of company’s account system, eg: management reports, bank reports, creditor and expense systems, payroll and credit card transaction software on Sco unix .Programming using Informix 4gl on Sco unixBackup and tape management