Lisa Ryan Email and Phone Number

Working with multiple business areas to define the documentation processes applicable to all types of paper and digital images that enter and are used by the bank, including document scanning and ingestion, image enhancement, digital signatures, data extraction (OCR, ICR, OMR), management and storage, and generation of bank correspondence including letters and statements.Strong focus on customer and banker experience, and the enterprise service offerings across the document management… Show more Working with multiple business areas to define the documentation processes applicable to all types of paper and digital images that enter and are used by the bank, including document scanning and ingestion, image enhancement, digital signatures, data extraction (OCR, ICR, OMR), management and storage, and generation of bank correspondence including letters and statements.Strong focus on customer and banker experience, and the enterprise service offerings across the document management process, providing for a generic and customised experience, depending on the level of complexity and use case presented by the specific business or portfolio area.Managing a globally diverse team across four geographical locations, using time difference to further extend the working day, leading to shorter, actual delivery timelines, and faster implementations.Actively involved in initiatives around culture and leadership, especially in regards to diversity programs and new ways of working. Show less

Working with the Wealth business, specifically the Operations, this role is primarily focused on incorporating enterprise service offerings across the payments and operations area within Technology, to provide a more streamlined and enterprise supported ecosystem.Operations Support - understanding and supporting the current issues and obstacles across all global hubs, with a view to providing solutions and proposals for improvementStakeholder Management - working with the Operations… Show more Working with the Wealth business, specifically the Operations, this role is primarily focused on incorporating enterprise service offerings across the payments and operations area within Technology, to provide a more streamlined and enterprise supported ecosystem.Operations Support - understanding and supporting the current issues and obstacles across all global hubs, with a view to providing solutions and proposals for improvementStakeholder Management - working with the Operations business leaders and key Technology management to prioritise and inform them of recent developments and enterprise projectsQuality Assurance - quality chair at delivery gates, ensuring that each project phase is delivering to scope and within the guidelines and approved levels of adherence for all areas of the bankStrategic Operations - providing the Technology gateway for strategic discussions and prioritisation, in line with the recent objectives of the businessMentoring - coaching and mentoring of people within the bank, discussing career objectives and aspirations, and providing options for future direction Show less

Leadership - responsible for a team of 15 within the Markets and Digital project areas, ensuring project delivery and milestones were met, combined with adherence to process and quality assuranceStakeholder Engagement - key liaison point for resource requirements and future pipeline of work, in conjunction with the engagement manager

• Technology Enablement and Delivery – in order to deliver a key piece of technology for the purposes of insight generation, there was engagement of several internal delivery teams, external vendors and consultancies to deliver a key ecosystem to be used in conjunction with all data held for the purposes of marketing analytics and modelling across retail banking.• Stakeholder Engagement – key representatives on the project were across varying areas of the business and technology, and… Show more • Technology Enablement and Delivery – in order to deliver a key piece of technology for the purposes of insight generation, there was engagement of several internal delivery teams, external vendors and consultancies to deliver a key ecosystem to be used in conjunction with all data held for the purposes of marketing analytics and modelling across retail banking.• Stakeholder Engagement – key representatives on the project were across varying areas of the business and technology, and ensured that all internal compliance, risk and business needs were being met and benefits delivered. • Project Engagement and oversight – responsible for ensuring all aspects of Technology are delivering on time and on budget. Financials and standard project disciplines are used to ensure consistency in measurables and transparency to the team. Show less

• Client Management – responsible for client management across two relationship sets including both Agribusiness and Commercial customers totally lapproximately 100 ammall businesses• Financial Reviews – product and industry reviews, and financial analysis for lending and profitability, leading to cross sale opportunities

• Project Management – engagement of key stakeholders and management project team, including development of plans, dependencies, risks, issues, and scope management. • Vendor Management – responsible for ensuring consistency with defect management an escalation paths to external vendor, Murex.

• Business Technology Representative – engaged key areas on various system assessment and business needs, including monthly meetings on proposed change, weekly catch-ups with senior stakeholders, and representing technology at regulatory or compliance meetings, including APRA• System Enhancement and Development – responsible for all changes initialized by the business from inception, to design, quote, build, test and deployment, including monitoring and supervising budget.• Change… Show more • Business Technology Representative – engaged key areas on various system assessment and business needs, including monthly meetings on proposed change, weekly catch-ups with senior stakeholders, and representing technology at regulatory or compliance meetings, including APRA• System Enhancement and Development – responsible for all changes initialized by the business from inception, to design, quote, build, test and deployment, including monitoring and supervising budget.• Change Manager – responsible for approving and overseeing the change release schedule into production systems and ensuring seamless impact to the business following implementation.• Acquisition Technology Representative – responsible for all technology components within the Custody business as a result of the JP Morgan acquisition. This included client migration requirements, vendor contract and termination negotiations, archiving and record retention processes, and creating a project plan for subsequent decommissioning activities for internal databases and hardware. • Project Oversight – responsible for ensuring all areas across business and Technology are delivering to schedule and escalating any issues related to the projects as appropriate. Show less

• Murex Change Manager – responsible for project communications, impact assessments across all business streams, transition planning including application support model, business readiness and development and delivery of training materials to all users in multiple geographic locations. • Murex Specialist Implementation Consultant – responsible for business mapping, migration and reconciliation of FX Derivative, Option and Structured Products from the legacy system to Murex v3.1.

• Offshore Derivatives Practice Lead (Bangalore) – responsible for hiring, developing, training and deploying a team of 40 technical resources in the support of on-shore complex-trading systems, specifically for third-party vendor systems. Offshore specialist support and delivery preparation for client propositions and proposals, working with Partners in UK, Europe and North America.• Upgrade project on Murex from MxG2000 v2.10 to v2.11 for FX, IR Derivatives, Options, Futures and Equities… Show more • Offshore Derivatives Practice Lead (Bangalore) – responsible for hiring, developing, training and deploying a team of 40 technical resources in the support of on-shore complex-trading systems, specifically for third-party vendor systems. Offshore specialist support and delivery preparation for client propositions and proposals, working with Partners in UK, Europe and North America.• Upgrade project on Murex from MxG2000 v2.10 to v2.11 for FX, IR Derivatives, Options, Futures and Equities products, with view to further migration of the Commodities products from Openlink• Vendor Consultancy – worked directly with Murex (Paris) on evaluating new modules and testing releases, and ran the processing side of a client upgrade. Also supervised additional staff that were seconded to Murex from City Practitioners Ltd to perform similar duties• Training Development and Delivery – several external assignments for Investment Banks using Murex ranging from 4 to 8 weeks each. This was on MxG2000 Murex v2.10 and v2.11, and adapted across all modules of Murex including Front Office, Back Office, Configuration and Access Rights, MxML Exchange Workflow, Reporting, and Data Set-up (Customer, Static and Reference)• Logical Application Architecture – provided an advisory role to peers within the company on different system agnostic architectures, applying best practice and straight-through-processing (STP) general principles to achieve an future value chain for the group• Murex Propositions – work in conjunction with other senior practitioners to develop proposition with regards to the services offered within each of the modules, and in upgrading or installing of Murex Show less

• Project Manager (Programme Office) – Management of the Operations stream for the proposed introduction of Murex v2.11 and Murex v3.1 as the new front-to-back system for the Foreign Exchange and Commodities business, to deliver a real-time, work-flow enabled system. Contributing to the development of Concept Paper, Business Case and Design Reports. This included an upgrade of Murex v2.9 to v2.11, and a Proof of Concept on Murex v3.1, documenting the benefits and impacts of each.• Project… Show more • Project Manager (Programme Office) – Management of the Operations stream for the proposed introduction of Murex v2.11 and Murex v3.1 as the new front-to-back system for the Foreign Exchange and Commodities business, to deliver a real-time, work-flow enabled system. Contributing to the development of Concept Paper, Business Case and Design Reports. This included an upgrade of Murex v2.9 to v2.11, and a Proof of Concept on Murex v3.1, documenting the benefits and impacts of each.• Project Manager (Programme Office) – Managed the implementation of a Payments Interface from Murex to each of the required Capital Markets settlement systems (including SWIFT and Austraclear, and internal journal entries and foreign currency accounts). This encompassed the payments workflow within Murex (states, validation actions, permissioning, static data configuration, xML output), supervision of end to end testing, UAT, and regression testing, comprehensive training, documentation of additional business requirements and implementation scheduling. • Project Analyst (Markets Operations) – The introduction of Murex as the new front-to-back trading system for Markets resulted in retirement or partial retirement of three legacy systems and the introduction of STP. Development and testing of build was completed in-house, including the workflow configuration, user fields, access rights for the business and operating model, comprehensive testing (unit, system, UAT, regression), training and change management support. Complete rollout of the project was attained in December 2003, under budget and within the timeframe allocated. • Operations Manager – Staff management of twelve including daily activities and re-engineering operations processes. Show less

• Project Manager – Responsible for documentation & co-ordination of activities related to the proposed bank being established in West Palm Beach, including Operations, Risk Management, Marketing and Recruitment. Developed project plan identifying tasks and timeframes for completion, dependencies and external influences, and arranging regular meetings to review and update progress of requirements. • Human Resources Manager – Responsible for the maintenance and accuracy of payroll, employee… Show more • Project Manager – Responsible for documentation & co-ordination of activities related to the proposed bank being established in West Palm Beach, including Operations, Risk Management, Marketing and Recruitment. Developed project plan identifying tasks and timeframes for completion, dependencies and external influences, and arranging regular meetings to review and update progress of requirements. • Human Resources Manager – Responsible for the maintenance and accuracy of payroll, employee appraisals and any employment issues for London and West Palm Beach, encompassing 40 employees.• Business Analyst – Using information retrieved from the websites of the FDIC and OCC, in-depth analysis was conducted to support growth figures and estimations made in the three-year business plan.• Investor Relations and Director Liaison – Primary point of contact for shareholders and the public, and responsible for co-ordination of Directors at monthly board meetings, including formal record keeping. Show less

Sydney - July 1999 - October 2000• Project Manager – Responsible for developing and implementing several re-engineering projects to improve the efficiency of the Operations group based on Global models.• Supervisory Management – Responsible for twelve staff within Operations, supervising tasks including daily settlements, trade capture, trader support, liaising with external banks, confirmation and reporting.• Testing – Analysing impact of new technology and liaising with the IT… Show more Sydney - July 1999 - October 2000• Project Manager – Responsible for developing and implementing several re-engineering projects to improve the efficiency of the Operations group based on Global models.• Supervisory Management – Responsible for twelve staff within Operations, supervising tasks including daily settlements, trade capture, trader support, liaising with external banks, confirmation and reporting.• Testing – Analysing impact of new technology and liaising with the IT department to confirm accuracy.London - April 1997 - March 1999• Conversion Project Manager – Responsible for the establishment of a conversion team and workflow process, to monitor and implement counterparty trade conversion in preparation for and following the introduction of the single European currency on 1st January 1999.• Testing Supervisor – Coordinated user acceptance testing of conversion software across all business areas.• Conversion Synchronisation – Ensured that market and static data remained synchronized on multiple systems throughout Euro conversion activities and confirmed the feasibility of post conversion trade capture.• Project Assistant to Global Coordinator – Monitored unit compliance with plans, & ensured regional coordinators met milestones, deliverables and bank-wide dry-run conversion weekends for introduction of Euro.• Personnel Management – Recruited and trained a team (12 people) to use Summit as a front office system: including trade capture, and generating trading risk and P&L reports.• Project Management – Worked closely with IT to develop and implement consolidated P&L and risk reporting process for swaps group onto Summit. Conducted UAT, & validated system changes impacting front office.• Reporting – Responsible for accuracy and distribution of daily P&L and risk limit reports for trading floor.• System Conversion – Reconciled legacy systems data versus Summit during front office conversion. Show less