- Develop, analyze, and continuously improve the New Tech Network people experience throughthe staff experience survey, community practices, and company-wide virtual and in-persongatherings- Lead program development, including delegation of workflows for recruitment, onboarding, offboarding, and leave of absences- Support the development and implementation of employee recognition programs to ensure teammembers feel valued and appreciated- Oversee benefits administration and wellness programs, ensuring compliance with regulations and enhancing employee engagement through effective communication and support initiatives- Design staff and executive recruitment and acquisition strategies in partnership with hiring managers to achieve a “time to close” period of under 60 days- Demonstrated success in talent acquisition with a proven track record of maintaining a high talent retention rate of 98%

- Led training for Tasting Room Staff of 20, increasing conversion by focusing on personalized experience, and promoting retention by 20%- Work collaboratively with all DTC channels to plan and execute annual company wine club efforts- Oversee wine club calendar, campaigns, shipments, and manage their implementation- Promote & build club membership by focusing on club member relations & retention

- Managed Sales and Hospitality team, ensuring daily operations, promoting efficiency through streamlined processes and increasing staff and client satisfaction through exceptional service and personalized experiences- Facilitated all aspects of the employee life cycle, including recruitment and hiring process for 15 employees, onboarding, training and development, and performance management (transformation/process improvement)- Identifying appropriate clientele for membership driven winery by building and maintaining relationships with key partners; focus on increasing sales and member retention

- Provided service of the highest level that may include, but not limited to restaurant, recreation, spa, and golf requests- Actively sought professional growth and developed new vendor relationships to maximize the guest experience

- Conducted assessments and developed treatment plans tailored to each client’s needs- Fostered a safe and supportive therapeutic environment that promotes trust, empathy, and effective communication with children and their families- Stay up to date with current research, best practices, and advancements in the field of child psychology, attending professional development activities and engaging in ongoing learning

- Provided excellent customer service to a diverse population of hotel patrons- Assisted special task force in New Orleans to increase productivity and morale within brand after Hurricane Katrina

- Measured progress and developed student goals, evaluated interventions; conducted social developmental assessments, behavioral assessments, and prepared related reports

- Collaborated with treatment team to formulate individualized treatment plans; prepared court reports every three months- Voluntarily attended weekly mental health workshops

- Supervised a staff of eighteen employees focusing on daily operations and increasing customer satisfaction- Conducted training sessions on customer service, product knowledge, and standard operating procedures