Lisa Schleicher Email and Phone Number

• Responsible for post-closing package intake and processing in a very high-volume deadline focused residential mortgage / refinance closing department• Quality control of Lender Packages to confirm full execution and required documentation are included per specific Lender instructions • Sort and upload executed closing packages into document management system• Quality control of Deeds, Mortgages, Powers of Attorney, Deed Agreements, etc. to confirm vesting, dates, signatures, and accuracy of property description in preparation for recording with County Recorder’s office• Record Deeds, Mortgages and ancillary documents in various counties utilizing electronic filing (Simplifile) or mailing to outlying counties; calculation of recording fees and confirmation of transfer tax; troubleshoot issues until successful recordation of same• Process 3rd party disbursement checks and invoices; Work with processors and/or agencies to obtain supporting invoices for each disbursement• Follow up and distribute recorded documents to Lender and/or Buyer• Obtain and distribute final Title Policy to Buyer• Manage inquiries regarding escrow holds; Release final escrow per escrow agreement; communicate with sellers/buyers and agents as needed for resolution and proper disbursement• Communicate with utility agencies regarding final invoice requirements, corrections and distribute refunds as necessary• Manage large volume of external inquiries from Lenders, Agents, Buyers/Sellers on current and/or previous closings; research to successfully resolve issues and follow up on same

-Enthusiastically market custom home builder and model home features to prospective clients-Engage with and quickly establish rapport with prospective clients to garner Lead information-Qualify Leads based on various parameters (intent, price point, timeframe, home to sell, desired location)-Provide detailed knowledge regarding floor plans, lot size, customization/options, builder process, warranties, available communities, surrounding area, school districts, and commute among others-Enter all Lead data in CRM software (InfusionSoft and Lasso) and follow up with Home Sales Specialist/Team-Continual training to solidify message and provide stellar experience for current and potential clients

-Represent clients during sale and/or purchase of residential real estate-Manage all phases of process to successfully bring transaction to closure-Market homes utilizing eAdvertising, social media, reverse prospecting, open houses-Provide staging techniques to best showcase home to prospective buyers-Provide outstanding customer/client service, communication, honesty and professionalism

-Assist VP/Managing Broker with daily office functions to maintain smooth and efficient support for agents-Train agents on upgraded technology-related marketing tools and electronic transaction submission tools-Assist agents in marketing properties utilizing various collateral: brochures, mailers, social media-Assist agents in building personal website content to enhance social media presence-Develop brochure layout, content and photographs for high-end properties -Create and manage content for office Facebook page-Coordinate large-scale annual office fundraiser event

-Worked remotely from home (80%) and in office (20%)-Provide complex admin support to Chief Human Resources Officer-Manage/coordinate quarterly Human Capital & Compensation Committee Meetings for Committee Chair (CHRO) and Board Members-Develop PowerPoint presentations and various research projects to include data compilation and preparation of reports for presentation to President and Board Members in monthly and quarterly meetings-Extensive coordination of weekly multi-city travel schedule-Prepare/reconcile high volume of expense reports-Ability to re-prioritize and re-focus in constantly changing environment-Maintain absolute level of confidentiality on matters of highly sensitive nature-Exercise independent judgment and initiative on tasks/projects

-Manage and coordinate events including all HR meetings, HR Retreat, Director’s Planning Session, and multiple yearly Training Sessions (meeting logistics, travel logistics, preparation of meeting agenda and materials, facilitators, technical requirements, catering, and activities)-Manage and coordinate US firm Policies and Procedures Manual-Develop, monitor and report on various firm-wide Surveys (Performance Management, Wellness Initiative, Diversity & Inclusion)-Manage and report on internal exit interview process-Manage and coordinate annual Baltimore office United Way campaign (2005 – 2009)-Assist with annual projected HR Budget submission; Manage and monitor HR Budget on a monthly basis-Manage executive level recruiting interviews and interview process-Manage firm onboarding process for newly hired executives