Lisa Schroeder Email and Phone Number

Liaison between internal departments & CCC’s to design, approve, & implement operational changes; including continuous improvement objectives & defining quality standards for new contact types. Help identify, providing leadership, & managing day-to-day relationships with outsourced vendors, vendor managers, and internal departments.Process Alignment Coordinator• Maintains regular on-site and offshore audits to contract sites. Hold site management accountable-compliance & quality reviews.• Act as liaison b/w vendor, CCC, & Entergy internal departments to align processes with changes to operations outside of CCC & obtain approval for process changes.• Identify Industry/Peer Best Practices to be implemented.• Identify opportunities to evolve processes & enhance capabilities.Data Analysis• Analyze process-related reports.End-to-end Process Improvement• Leads/participates in Continuous Process Improvement teams to improve all aspects of the vendor management procedure process & ensure effective implementation of those improvements.• Understands Entergy’s Procurement Policy, approval policies & project methodologies.• Coordinates with all CSD group to ensure that Entergy guidelines are being effectively followed.• Develops & monitors guidelines for corporate compliance. • Assist with Vendor Management with Government Risk & Compliance audits.• Provide leadership & influence programs with Cost/Benefit needs & stakeholder meetings as needed.Policy and Procedure Coordinator• Created & Maintain "Process Library" per contractual requirements in CSD SharePoint• Ensure accessibility for editing & review by all stakeholders bi-annually.Audit and Compliance Coordinator• Identify Ethics & Compliance training delinquencies on each monthly report & take actions to facilitate the resolution of the delinquencies to ensure that you have zero training delinquencies.• Distribute Ethics & Compliance messages to BU personnel to promote awareness of specific risk areas.

•Decision making for a major segment or division of the business that could have a significant impact on the organization in terms of operations or business image in the community.•The overall responsibility is to oversee the coordination & workflow of two departments: Compliance and Risk Mitigation Departments.•Oversee all Compliance Operations as well as BSA/Security and Fraud Operations by ensuring staff follows all applicable rules and regulations. CIP, OFAC/FinCen, Return Deposit Item tracking, Physical Security, Red Flag/Fraud, Subpoena Requests (Custodian of the Records) in accordance with requirements of applicable laws, regulations, company policies and procedures. •Oversee the responsibilities for ensuring check fraud claims and disputes are completed in accordance with regulations and within AFCU policies and processed in a timely manner.•Oversee all activities that will occur within the Compliance Department for the responsibility for the Compliance Program including the following: quality assurance review process, Disaster Recovery Program, Third Party Vendor Management Program, and all marketing reviews.•Oversee and negotiate with third party vendors as well as consult with attorneys in relation to vendor contract terms.•Oversee the implementation of regulatory changes. •Oversee the review and development of credit union forms and disclosures to ensure compliance with applicable laws, rules, and regulations.•Recruit, manage, train, and motivate direct reporting staff according to company procedures, policy, and employment law; provide guidance to departmental managers on specific objectives; consult and advise on personnel related items including disciplinary action as well as provide professional development for staff; carry out annual performance reviews and development plans.•Contract review of all Third-Party Vendor Management Vendors conduct committee meetings.

• Serve as Supervisor of Grant and Contract Financial Specialist responsible for the financial processing provider invoices and creating/maintain Excel spreadsheets for tracking expenditures. • Research and analyze accounting record and reports of medical invoices for residential providers for contract reimbursement, input data from invoices to medical database.• Determine established allotment has been met and notify provider.• Provides training and assistance to new staff regarding medical invoice reconciliation and customer services processes for residential providers.• Knowledge of Federal and State grant funding business• Knowledge of State and Department policies, procedures, and guidelines• Ability to develop reports and schedules with applicable computer software.• Ability to analyze and conduct research.• Ability to evaluate information and prepare narrative reports.• Repurposed position within DHS after Auditor position was dissolved by 2013 Legislative Bill.

• Serve as team leader on Medicaid program reviews while supervising and providing guidance and training to staff assisting with reviews. Schedule entrance and exit interview conferences. • Assisted Federal and State agencies in the further legal proceedings and prosecution of various fraud accounts including bank, social security, adult endangerment, documentation, and prescription drug fraud.• Perform analysis using computer data and scan documentation f or investigations of medical documentation for Attorney General and FBI referrals.• Prepare written reports of project results and recommendations. Ability to monitor, analyze, interpret and evaluate program policy effectiveness and recommend corrective action. Ability to prepare and present oral and written information. • Research and analyze accounting records and reports through computer materials, articles, and evidence. Conduct compliance and/or financial audits, and implement quality assurance programs to verify the accuracy and overall efficiency of internal fiscal, administrative controls. • Conduct programmatic, operational/performance compliance, financial-related audits of state agencies/institutions, boards, commissions. Provide technical assistance to state agencies/institutions, boards, commissions, various business entities by interpreting state and federal fiscal policies. • Review financial information to ensure compliance with established criteria, policy, and regulations. Compile data and audit information for preparation of reports, schedules, record findings, analysis of information for future projections. Review and analyze efficiency of audit procedures and recordkeeping techniques to determine compliance with state federal laws, state audit fiscal policies and procedures. • Explain laws and regulations via telephone, correspondence, on-site visits, including attendance at administrative hearings. • Job was dissolved, separated from DHS due to 2013 Legislative Medicaid Bill.

• Worked in a team environment and supervised financial audits of over 100 school districts. Trained team employees on policies and procedures of teacher retirement plans. Researched and analyzed financial audit information including invoices and payments to internal automated accounting tracking and reporting systems. • Reviewed and maintained general ledger and other appropriate systems after reviewing documents for accuracy. Performed daily data entry of invoices and payments. Received payments and processed deposits into appropriate accounts. • Prepared forms, correspondence, and reports. Communicated with vendors and other customers to provide information regarding status of accounts. Monitored systems to determine the distribution of invoices, contracts, or grants.

• Managed Human Resource and Payroll Activities locally and with corporate office. Handled credit collections, monitored and verified balances, and provided input to sales people and direct customer contact. • Prepared monthly journal entries, month-end GL account analysis and financial reporting. Performed quarterly and annual accounting audits. Assisted Business Manager with A/P and A/R duties and timekeeping, deductions, and distribution of payroll. • Organized management reports, payroll summaries, and vacation timekeeping using Microsoft Excel spreadsheets. Reconciled monthly bank statements and other month-end GL account analysis. Created invoices and tracked overdue accounts. Researched and resolved billing and collections disputes.

Ensured accurate and timely processing of accounting data. Performed accounts receivable functions and balanced cash flow. Worked with accounts payable department to post invoices. Examined and analyzed accounting records. Supervised all timekeeping and payroll applications. • Maintained warehouse inventory of commercial construction equipment and maintained accounts of the Millwork Shop. Handled all shipping and receiving requests. Compiled data and audit information for preparation of reports.