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Lisa Schultz is listed as People and Process Leader l Operations Management l Talent Development l Change Leadership l Budget Management l Six Signa and LEAN Methodologies l Dispute Resolution based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Lisa Schultz.
Lisa Schultz previously worked as SVP, Director Dispute Services at Huntington National Bank and Product Owner and Business Improvement Leader at Tcf Bank. Lisa Schultz holds Coursework In Communications from Brown Institute Minneapolis Minnesota.
I have worked in Operations my entire professional career (other than a couple of years as a radio disc jockey- realizing there was little money, and I didn't want to work overnights). I learned early in my career that helping people I work with see that what they do in the job makes a difference. Adding value has always given me a sense of accomplishment.
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Minnetonka, Minnesota, United States
Retail Banking- Formerly TCF BankManaged 10+ direct reports and lead team of 155+ employees -Managed 160k+ Disputes, totaling $220M and 400M debit card authorizations-Successfully led Change Management through 2 bank mergers
Plymouth Minnesota
Led the design, build and deployment of a new workflow case management system (Agile)-Automated the dispute process by 58% and improved customer experience-Reduced compliance and overall business risk
Eagan, MN
Managed 15 locations, 80+ employees, $7.2MM operations budget and $14MM capital budget-Collaborated with architects, designers, contractors and engineering to formulate plans, estimates, construction schedules and timelines for 5 new sites
Bloomington, MN
Lead customer stabilization project. Partnered with customer and internal resources to develop and communicate project timelines and report to senior leadership.-Created an inventory of 50 processes to identify process issues. Led improvement efforts that reduced cycle times by 68% and reduced work in process by 28%
Bloomington, MN
Manage 50+ employees including Client Administrators, Fuel Tax Specialists and IT resources. Oversaw employee satisfaction and development, process improvement and control as well as resource and budget planning-Processed map and documented current processes which increased productivity of 40%-Increased employee satisfaction by 42%
Eden Prairie, Minnesota, United States
Manage $1.37MM budget of 50+ employees including Customer Service Employees, Lead Advisors and Processors.-Deploy new WEB systems application; increasing productivity by 20%-Led document management project automating the storage and retrieval for 500,000 plus documents, increasing productivity by 200% (2 FTE)
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Lisa Schultz is listed as People and Process Leader l Operations Management l Talent Development l Change Leadership l Budget Management l Six Signa and LEAN Methodologies l Dispute Resolution.
Lisa Schultz is based in Greater Minneapolis-St. Paul Area, United States, United States.
Lisa Schultz has worked for Huntington National Bank, Tcf Bank, Convergys, Ceridian, and Comdata.
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Lisa Schultz holds Coursework In Communications from Brown Institute Minneapolis Minnesota.
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