I have worked in Operations my entire professional career (other than a couple of years as a radio disc jockey- realizing there was little money, and I didn't want to work overnights). I learned early in my career that helping people I work with see that what they do in the job makes a difference. Adding value has always given me a sense of accomplishment.
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Svp, Director Dispute ServicesHuntington National Bank Oct 2019 - Jul 2024Minnetonka, Minnesota, United StatesRetail Banking- Formerly TCF BankManaged 10+ direct reports and lead team of 155+ employees -Managed 160k+ Disputes, totaling $220M and 400M debit card authorizations-Successfully led Change Management through 2 bank mergers -
Product Owner And Business Improvement LeaderTcf Bank Nov 2016 - Oct 2019Plymouth MinnesotaLed the design, build and deployment of a new workflow case management system (Agile)-Automated the dispute process by 58% and improved customer experience-Reduced compliance and overall business risk -
Director, Real Estate And FacilitesConvergys Mar 2011 - Nov 2016Eagan, MnManaged 15 locations, 80+ employees, $7.2MM operations budget and $14MM capital budget-Collaborated with architects, designers, contractors and engineering to formulate plans, estimates, construction schedules and timelines for 5 new sites
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Black Belt, QualityCeridian Mar 2011 - Nov 2012Bloomington, MnLead customer stabilization project. Partnered with customer and internal resources to develop and communicate project timelines and report to senior leadership.-Created an inventory of 50 processes to identify process issues. Led improvement efforts that reduced cycle times by 68% and reduced work in process by 28% -
Director, Fuel Tax Operations (Black Belt Certified)Comdata Oct 2009 - Mar 2011Bloomington, MnManage 50+ employees including Client Administrators, Fuel Tax Specialists and IT resources. Oversaw employee satisfaction and development, process improvement and control as well as resource and budget planning-Processed map and documented current processes which increased productivity of 40%-Increased employee satisfaction by 42% -
Operations ManagerGe Capital Mar 1988 - Oct 2009Eden Prairie, Minnesota, United StatesManage $1.37MM budget of 50+ employees including Customer Service Employees, Lead Advisors and Processors.-Deploy new WEB systems application; increasing productivity by 20%-Led document management project automating the storage and retrieval for 500,000 plus documents, increasing productivity by 200% (2 FTE)
Lisa Schultz Education Details
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Brown Institute Minneapolis MinnesotaCoursework In Communications -
CeridianCertified Six Sigma Black Belt/Project Management
Frequently Asked Questions about Lisa Schultz
What is Lisa Schultz's role at the current company?
Lisa Schultz's current role is People and Process Leader l Operations Management l Talent Development l Change Leadership l Budget Management l Six Signa and LEAN Methodologies l Dispute Resolution.
What schools did Lisa Schultz attend?
Lisa Schultz attended Brown Institute Minneapolis Minnesota, Ceridian.
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8searshc.com, gmail.com, aol.com, searshc.com, suntrust.com, spunkyknits.com, searsoptical.com, sears.com -
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5outofboundsinc.com, thewhole9.com, ceooutofboundsinc.com, outofboundsinc.com, thepeaceproject.com4 +131083XXXXX
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Lisa Schultz
Westlake, Oh3us.pwc.com, pwc.com, pwc.com -
Lisa Schultz
Orlando, Fl
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