Lisa Seary Email & Phone Number

Sydney, Nsw, Au

Australia

Australia

Sydney, New South Wales, Australia

Enterprise wide Global Business Services Director, leading 200 FTE on shore and offshore in Australia, New Zealand and The Philippines.Operational Delivery across multiple towers; Order to Cash, Procure to Pay, Record to Report, Hire to Retire, and Data and Business Process Centre's of Excellence.Global Business Services Strategy development and execution on CFO Portfolio

Accountable for leading and developing Lion’s Business Process Excellence framework, delivering value creation opportunities and end to end process standards to improve Lion's Customer and People Experience;Establishing the Business Process Excellence COE; governing our approach to process standardisation, automation and compliance of process activities across Lion;Process scope across Order to Cash, Procure to Pay, Record to Report, Plan to Make, Logistics and Warehousing and Integrated Business Planning.

Sydney, Australia

Responsible for ensuring the overall health and efficient operations of Enterprise Services including performance, KPI and vendor management of BPO function (Enterprise Services Philippines), developing and executing Lions Shared Services Strategy to evolve our shared services maturity, scope and service catalogue;Governance of the Shared Services Management and Operating System Framework, including partnering with functional teams to track and maintain measures and KPI’s; Leading the Enterprise Services Process Excellence and Continuous Improvement program through tools, capabilities, governance and cultural change program; Led the delivery of SAP S4 Transformation Program for Enterprise Services; delivery of change management and business readiness plan, Testing and Training program implementation.

Sydney, Australia

Holding accountability for approximately 50% of Lion’s Shared Services function, I led the merger of AP&AR teams and operationalised a new off-shore, out-sourced structure while continuing to drive outcomes for the business. Providing leadership to 130 across ANZ and the Philippines, navigating regional and operational complexities to embed a new leadership structure across the business. Member of PTP & OTC steering committees, playing an active role in improving both customer experience and business outcomes.• Established the offshore BPO in Manila, Philippines delivering business benefits ahead of expectations; • Merged AR and AP functions into a multi-function shared services model, achieving positive stakeholder feedback and formal recognition via the Kirin (parent company) Values & Integrity Award, 2018;• Delivered a suite of process improvements including reducing the time taken to open new customer accounts to just 24 hours, a best in industry standard that has unlocked millions of dollars in annual revenue;• Worked to support the organisation’s innovation agenda through a pioneering partnership with a start-up technology organisation, implementing software to provide suppliers with rapid payment incentives.

Sydney, Australia

Holding end-to-end accountability for revenue and working capital processes with a multibillion-dollar annual value, I was tasked with improving business performance and engagement. Leading a strategic team restructure, I established a culture and environment focused on working in partnership with the management team and 90 employees across ANZ, empowering the delivery of DSO, aged debt, terms compliance and bad debt write off KPIs. Key to the success of this role was ensuring strategic alignment with the Sales team and a healthy tension across divisions, balancing both revenue growth priorities and working capital outcomes.• Achieved working capital targets, the lowest aged debt position in 5 years and the lowest bad debt write off result in 4 years, contributing to the EBIT financial targets across business units;• Realised significant financial benefits via the team cost optimisation program, streamlining the leadership team and span of control;• Orchestrated a move towards off-shoring, working with the project team to define a strategy and structure of the new Credit capability.

Sydney

Reporting to the Shared Services Director as a member of the shared services leadership team, I led a transformational agenda across Payroll with the aim of building collaboration and re-establishing the function as a value-adding business partner. Key to this was the implementation of a single SAP solution, simplifying financial remuneration processes for 7K employees across the business. I provided leadership to a team of 30 across Australia and New Zealand and managed relationships with stakeholders across HR, Finance and IT, re-building relationships to improve operational efficiency and performance.• Harmonised and simplified the systems landscape by implementing a single companywide Payroll system, a project delivered on time, in budget and with minimal disruption to the business;• Increased people engagement to 97%, lifting morale amongst team members to facilitate a better service and experience to stakeholders and customers.

Sydney, Australia

Joining Lion to deliver a centralised financial reporting function for Shared Services, I led the amalgamation of the existing structure split across Sydney and Melbourne into a single capability. Working in close partnership with senior stakeholders, I defined monthly reporting outputs, identified key areas of solution investment to add value and proactively drove improved business outcomes. During this period, I grew my team of analysts to 10, leading change management activities to enable the smooth transition of functions to Sydney.• Improved reporting standards and delivered quality insights to key senior stakeholders, expanding from a single dashboard to over 30 individual commercially focused reports;• Drove a shift within Reporting & Insights to be seen as a critical business partner function, parenting with business leaders to ensure the smooth centralisation and transition of services to Sydney.

Melbourne, Victoria, Australia

Melbourne

Having progressed with Telstra to a senior leadership role, I was responsible for supporting operational functions with multibillion-dollar budgets and over 6,000 FTE, partnering with executive directors on strategic plans that drove the health and objectives of business units. A key business partner, I coordinated all annual budget and business planning processes, tracking and managing performance to ensure on target delivery. I managed a lean team of analysts and provided support to over 16K across the organisation, effectively managing change within the multifaceted business environment. • Realised a multimillion-dollar annual cost saving, partnering with management teams to develop, present and adopt new practices enabling plans for increasing workloads;• Progressed to support Service Delivery, a larger business unit, with processes for OPEX/CAPEX budgets;• Exceeded performance expectations, gaining recognition for going beyond the remit of the role and working at an executive level to implement new ways of working.

Melbourne, Australia

Melbourne, Australia

Brisbane, Australia

Brisbane, Australia

Education record

Master Of Business Administration - Mba

Graduate Certificate In Change Management, Business Administration And Management, General

Commerce, Finance, Management