Lisa Serluca Email & Phone Number

SUMMARYIT professional with 20+ years of experience in multi-industrial and international leading Company.I am currently working in Company BNP Paribas Cardif as Head of ICT. The main mission linked to my role is the management of the Company’s IT infrastructure, Applications and users services ensuring the security, continuity, and the strategical innovation and renewal.I had worked for the previous years in the Insurance Company Sace S.p.A. (CDP Group) having the mission to set up and run the complete processes related to change and demand management, service management and monitoring of outsourced services, according to local Regulator’s law and requirements.Previously I worked as IT Banking and Factoring Leader in GE Capital Interbanca, in charge for the whole IT Banking and Factoring Department Management with consolidate experience in services and outsourcing management, budgeting and application management.I have gained deep competencies in both application and infrastructure management with solid foundation of IT Governance, Demand, Services, Outsourcing and Risk management and a deep knowledge of Regulators requirements (Bank of Italy, BCE, IVASS, Eiopa Guidelines).I have a deep knowledge of Insurance (Saving, Protection), Factoring and Banking fields.Also relevant experience and a valuable knowledge in manufacturing and distribution field and in consulting roles.Main Areas of ExpertiseIT Dept management and large team management.Application, Infrastructure and Security Management.Vendor, outsourcing and Service Management.Operational Security (OPSEC), IT Cyber Security, IT Continuity and Disaster Recovery.IT Incident and Problem management following the ITIL processes and best practice to guarantee the continuous improvement.Project and Program Management.Data warehousing, Business intelligence, data modelling.Compliance, Data Governance, Privacy and GDPR policy, Anti money laundering directive. Well versed with multiple technology platforms: Business Intelligence, Data warehousing, Big Data system, SOA, BPM, SAP ERP, CRM platform.Main Fields of ExpertiseFinancial Services: Insurance, Banking, Factoring.CertificationsITIL Foundation (AXELOS Global Best Practice), Cobit 2019 (ISACA), ISO 27001

Listed skills include Business Intelligence, Requirements Analysis, Data Warehousing, Business Analysis, and 44 others.