Lisa Serluca

Lisa Serluca Email and Phone Number

Head of Operations Resources Planning and Monitoring @ AXA Italia
Milan, IT
Lisa Serluca's Location
Milan, Lombardy, Italy, Italy
Lisa Serluca's Contact Details

Lisa Serluca personal email

About Lisa Serluca

SUMMARYIT professional with 20+ years of experience in multi-industrial and international leading Company.I am currently working in Company BNP Paribas Cardif as Head of ICT. The main mission linked to my role is the management of the Company’s IT infrastructure, Applications and users services ensuring the security, continuity, and the strategical innovation and renewal.I had worked for the previous years in the Insurance Company Sace S.p.A. (CDP Group) having the mission to set up and run the complete processes related to change and demand management, service management and monitoring of outsourced services, according to local Regulator’s law and requirements.Previously I worked as IT Banking and Factoring Leader in GE Capital Interbanca, in charge for the whole IT Banking and Factoring Department Management with consolidate experience in services and outsourcing management, budgeting and application management.I have gained deep competencies in both application and infrastructure management with solid foundation of IT Governance, Demand, Services, Outsourcing and Risk management and a deep knowledge of Regulators requirements (Bank of Italy, BCE, IVASS, Eiopa Guidelines).I have a deep knowledge of Insurance (Saving, Protection), Factoring and Banking fields.Also relevant experience and a valuable knowledge in manufacturing and distribution field and in consulting roles.Main Areas of ExpertiseIT Dept management and large team management.Application, Infrastructure and Security Management.Vendor, outsourcing and Service Management.Operational Security (OPSEC), IT Cyber Security, IT Continuity and Disaster Recovery.IT Incident and Problem management following the ITIL processes and best practice to guarantee the continuous improvement.Project and Program Management.Data warehousing, Business intelligence, data modelling.Compliance, Data Governance, Privacy and GDPR policy, Anti money laundering directive. Well versed with multiple technology platforms: Business Intelligence, Data warehousing, Big Data system, SOA, BPM, SAP ERP, CRM platform.Main Fields of ExpertiseFinancial Services: Insurance, Banking, Factoring.CertificationsITIL Foundation (AXELOS Global Best Practice), Cobit 2019 (ISACA), ISO 27001

Lisa Serluca's Current Company Details
AXA Italia

Axa Italia

View
Head of Operations Resources Planning and Monitoring
Milan, IT
Website:
axa.it
Employees:
1881
Lisa Serluca Work Experience Details
  • Axa Italia
    Head Of Operations Resources Planning And Monitoring
    Axa Italia
    Milan, It
  • Bnp Paribas Cardif
    Chief Innovation And Efficiency Officer
    Bnp Paribas Cardif Sep 2024 - Present
    Milan, Lombardy, Italy
  • Bnp Paribas Cardif
    Cto
    Bnp Paribas Cardif May 2019 - Dec 2024
    Milan Area, Italy
  • Sace
    Application Manager
    Sace May 2017 - May 2019
    Milan Area, Italy
  • Banca Ifis
    It Leader Banking & Factoring | Head Of Applications
    Banca Ifis Dec 2016 - Apr 2017
    Milan Area, Italy
  • Ge Capital
    It Banking And Factoring Leader | Head Of Applications
    Ge Capital May 2013 - Nov 2016
    Milan Area, Italy
  • Ge Capital
    It Lead Analyst
    Ge Capital Mar 2012 - May 2013
    Milan Area, Italy
  • Ge Capital
    It Business Analyst
    Ge Capital Feb 2011 - Mar 2012
  • Luxottica Group
    Data Warehousing & Business Intelligence Analyst
    Luxottica Group 2009 - Feb 2011
    Veneto, Italy
  • Tibco Software
    Psg Consultant
    Tibco Software Oct 2008 - Mar 2009
    London, United Kingdom
  • Accenture
    Consultant At Generali Group
    Accenture Feb 2008 - Sep 2008
    Mogliano Veneto
  • Accenture
    Consultant At Telecom Italia
    Accenture Jul 2007 - Jan 2008
    Mestre

Lisa Serluca Skills

Business Intelligence Requirements Analysis Data Warehousing Business Analysis Data Modeling Project Management Oracle Business Objects Testing Software Project Management Databases Sql It Strategy Enterprise Architecture Sdlc Solution Architecture Business Process Pl/sql Microsoft Sql Server Etl Java Erp Factoring Soa Crm Requirements Gathering Database Design Db2 Unix Data Analysis It Management Data Mining Sap Crm Software It Service Management It Outsourcing Outsourcing Management System Migration Banking Gestione Team Integrazione Outsourcing Gestione Vendor Gestione Servizi It Change Management Controllo Dei Costi Lingua Inglese Finanza

Lisa Serluca Education Details

Frequently Asked Questions about Lisa Serluca

What company does Lisa Serluca work for?

Lisa Serluca works for Axa Italia

What is Lisa Serluca's role at the current company?

Lisa Serluca's current role is Head of Operations Resources Planning and Monitoring.

What is Lisa Serluca's email address?

Lisa Serluca's email address is se****@****ail.com

What schools did Lisa Serluca attend?

Lisa Serluca attended Sda Bocconi, Università Degli Studi Del Sannio-Benevento.

What skills is Lisa Serluca known for?

Lisa Serluca has skills like Business Intelligence, Requirements Analysis, Data Warehousing, Business Analysis, Data Modeling, Project Management, Oracle, Business Objects, Testing, Software Project Management, Databases, Sql.

Who are Lisa Serluca's colleagues?

Lisa Serluca's colleagues are Paola Gaetani, Rossella Zanetti, Viviana Foieni, Armando De Angelis, Salvatore Di Quattro, Eleonora Turini, Angela Pellegrino.

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