Facilitates training to support the onboarding of new associates and ongoing development of existing Associates. Training includes Operational training/Community Management; Human Resource training courses including Supervisory training and Leadership Development.Developed new introductory training program using scenario based learning and reverse classroom techniques, to make sessions more interactive and engaging.Conducts performance analysis of associates and provides feedback to leadership related to performance improvement and development.Collaborates and communicates with appropriate internal/external stakeholders to address more complex training gaps to optimize organizational performance.Maintains records and generates training reports.

I help students in all grade levels from all over the country to help build their confidence and understanding in school, with an emphasis in mathematics. Every student has unique needs and goals, and I partner with each of them to create an individualized plan that will help them be successful.

Taught 2 - 4 yoga classes a week for students with various levels of experience and ability.

Taught an intermediate algebra class for 42 college students. Responsibilities included preparing and administering lesson materials, assignments, quizzes, and exams. Used Learning Management Systems to track students' progress, assign homework and give quizzes.

Planned curriculum and led weekly lessons for college students to supplement professor-led classroom learning in mathematics courses.

Managed the content and design of CMR's customer web portals, which are built to support housing and event logistics for conventions and large events.

Built and managed relationships with large client groups and partnered with main contacts to ensure a successful stay for everyone in the party.

As the first face client's saw when they arrived, it was my responsibility to ensure a positive customer experience during their entire stay with us.Oversaw guest interactions and resolved issues or complaints promptly and professionally. Ensuring guests received exceptional service from check-in to check-out.Managed room reservations, ensuring accuracy, and optimizing room availability to maximize occupancy and revenue. Coordinated with other departments to fulfill guest requests and preferences.Ensured efficient check-in and check-out processes, including verifying guest information, processing payments, and providing key cards or room assignments.Monitored front desk revenue, handling cash transactions, and reconciling accounts. Collaborated with the finance department to maintain accurate records and implement financial controls.Conducted training sessions for front desk staff on procedures, policies, and customer service standards. Provided ongoing coaching and support to improve performance and enhance guest satisfaction.Managed daily operations at the front desk, including staffing levels, scheduling, and workload distribution. Ensured compliance with hotel policies, safety regulations, and industry standards.Worked closely with other hotel departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve operational challenges.