Consult and create digital learning resources for clients, including financial, legal and retail sectors and charitable organisations. Working collaboratively with our wider creative team of Animators, Film Producers and Graphic Designers, I piece together beautiful, engaging blended learning pieces, aligning with our client's audience.Working in Agile, I work closely with product owners and subject matter experts, facilitating discovery client workshops, identifying clear learning outcomes that meet the client's needs and pinpoints measures of success. I seek opportunities to improve the learner experience and build upon the existing client relationship through weekly sprint reviews and regular contact with the product owner.

Providing instructional design expertise to design and develop high impact learning solutions to meet global and market learning priorities. Partnering with subject matter experts to identify key learning objectives and content then designing potential solutions, based on uniqueness of learning content. Conceptualise and storyboard instructional, interactive and engaging solutions. Key projects include:Onboarding & Orientation Analysing current state onboarding and orientation from process to new hire experience, researching alternative solutions, collating feedback, and building a proposal which addressed opportunities to improve new hire experience and streamline existing processes and procedures. Presenting final findings and recommendations to the UK Senior Leadership Team and multiple stakeholders, proposing and implementing incremental changes over an agreed period with the support of participating stake holders. This involved challenging conventional ways of working, aligning new hire’s first day with orientation session to ensure each new team member received a consistent day one experience with a robust development plan in place for their first three months. Of all the projects I have worked on, this has been by far the most challenging, yet most rewarding. As QVC entered lockdown I had an awesome opportunity to design and create a 'manager toolkit'; a self-serve page which housed everything they needed in terms of setting their new hire up for success as well as links to equipment requests, key contacts and developmental forms. This was the perfect opportunity to demonstrate the capabilities of Articulate Rise and come up with something informative and attractive and was visually different for the learner. To compliment this, I designed an onboarding page for new hires including three development zones 'Discover', 'Evolve', 'Embed' as well as evolving our classroom induction to a one hour virtual session.

One of my first objectives was to implement a team restructure and a subsequent a consultation process, supporting my team through a challenging period of change and uncertainty. With the new structure in place, I am continuing to develop my team to deliver modern learning interventions that provide a return on investment.The integration of Geek Squad and Knowhow into 'Team Knowhow' has seen me facilitate cultural and behaviours change sessions in a national roll out. Working with an external supplier allowed me to shape the workshops as well as ensuring an end to end solution was developed. To ensure the workshop had lasting impact. Managers received a kit containing support tools to use with their teams, as well as a phased roll out of a social learning campaign and further learning. I also project managed the implementation and ongoing development of the 90-day induction programme for newly appointed managers in Currys PC World and Carphone Warehouse, targeting a reduction in labour turnover of said population. I created a robust project plan, identifying and working with key stakeholders to ensure deadlines were met as well as working with colleagues and external suppliers to create a 90-day online learning plan across two learning management systems (LMS). Data was collated before the development of the programme in order to identify ongoing evaluation metrics.To ensure customers receive an engaging and consistent experience, I designed and developed our sales journey. This involved working with key stakeholders to identify 'social champions' who would create videos and blogs, posting them on Workplace by Facebook, to increase engagement and demonstrate what good looks like. These champions were given a workshop where practical skills were developed to further support them in this task.

The Field Specialist role involved designing and delivering sales workshops to increase knowledge and ability to speak confidently and competently to customers. Continue & Begin accredited, I have run multiple coaching sessions to evolve existing skills and drive performance through effective conversations. I also delivered further management workshops on effective recruitment, self-development and managing colleagues.I have designed and built a digital operational toolkit hosted on our learning management system (LMS) for a talent development programme for aspiring managers in Currys PC World and Carphone Warehouse. I developed a workbook that complimented the digital learning where completion can be recorded, measured and signed off. 140 colleagues completed the programme with over 62% receiving a promotion into a management role after graduating within the first three months.I helped design the concept and project managed a social learning intervention for a new range of cameras launching 2017. Supporting the Learning Partner, I identified social champions who would talk about their allocated camera in review style videos and blogs, documenting their experiences over a three week period via our internal social media site Workplace by Facebook. Scheduling content release on Workplace and the LMS and creating a knowledge quiz to check back learning, the campaign was well received and viewed over 10k times in a three week period. This was a new and exciting way to release content to the colleague population over social media and trial engagement ready for the launch of the new service proposition 'Team Knowhow'. Recently a developed version of this learning intervention has received over 40k views, just four weeks into a twelve week campaign.

The People Manager role focussed on the recruitment, development and engagement of colleagues. As a role model for eighteen stores, it was my objective to shape and demonstrate the potential People Managers had. I implemented a 90-day new starter journey in my store, ensuring new colleagues were set up for success on their first day. I designed a new starter pack which included a credit card sized 'new starter card' which noted their login IDs as well as their line managers name, contact number, welcome letter and a four-week schedule. As a result, we saw our labour turnover reduce by over 10% in a one year period. Working with other managers in my team, I was able to create a talent and succession plan which allowed me to foresee future vacancies and gave me time to recruit the right people to the right position. Within one year, I had successfully developed three colleagues into Assistant Manager.We created a culture of engagement and recognition through several methods including our 'Wall of Fame' which saw two regions adopt these ideas and implement it into their own stores. This also helped us receive a nomination and place runner up for the store of the year (Chairman's Shield Award).

Currys Clacton - Aug 2008 - May 2011Currys Basildon: May 2011 - March 2012Currys Chelmsford: March 2012 - June 2013