Lisa Sharp, Hccp Email & Phone Number

Washington, Dc, Us

Gaithersburg, Maryland, United States

• Review and receive sign-off from third party auditors and Asset Management Team. • Supervising and providing guidance to team members to ensure they understand and comply with tax credit regulations. • Monitoring team performance and providing feedback and support as needed. • Manage Monthly/Annual Reporting for Property with Ownership/Lender/County. • Assisting with tenant applications, managing lease agreements, and conducting property inspection. • Communicating with tenants and management, ensuring compliance with LIHTC regulations. • Managing accounts payable and accounts receivable processes ensuring timely payments and collections. • Aid with resolving tenant issues and maintaining positive relationships within the community.

United States

Owings Mills, Maryland, United States

• Provided current information to Department of Human Service clients. • Responded to Customer inquiries and requests for information, and provided status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures. • Accessed internal and client systems, interpreted screens, updated screens, and entered contact notes in automated systems. • Communicated with client staff as required and forwarded case and customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides. • Accurately responded to inquiries with a high degree of respect in a professional and courteous manner.

Greenville, North Carolina Area

• Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer.• Clarified customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.• Provided services with repairing billing issues by accurately answering billing questions and processing payments for customers.• Prepared complete and accurate work by providing the ability to attention to detail including appropriately notating accounts as required. • Responded to customer inquiries by referring them to published materials, secondary sources or more senior staff.• Provided exceptional customer service by demonstrating good time management skills within each individual call.

Arlington, Virginia

Aided and supported the Resident Manager in all day-to-day operations of the property. Reports any resident and client updates to Resident Manager on a daily basis. Complete day-to-day administrative duties. Provided high-level administrative support and manager organizational policies and procedures such as resident referrals, daily availability updates, application processes. Facilitated customer satisfaction through immediate resolution of conflicts for strengthened resident retention and loyalty. Supported customer loyalty initiatives through effective and efficient resident relationship management of daily resident issues. Compiled and itemized proposals utilizing Microsoft, Entrata software to create streamlined documentation for residential accounts. Operated high-volume switchboard and maintain daily direct and indirect client relations operations including acting as point of contact when customers call in, providing apartment information and forwarding calls appropriately based on individual needs.

Associate Of Arts And Sciences - Aas, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business Administration And Management, General