Lisa Sharp, Hccp Email & Phone Number

Washington, DC, US

Gaithersburg, Maryland, United States

• Review and receive sign-off from third party auditors and Asset Management Team.
• Supervising and providing guidance to team members to ensure they understand and comply with tax credit regulations.
• Monitoring team performance and providing feedback and support as needed.
• Manage Monthly/Annual Reporting for Property with Ownership/Lender/County.
• Assisting with tenant applications, managing lease agreements, and conducting property inspection.
• Communicating with tenants and management, ensuring compliance with LIHTC regulations.

United States

Owings Mills, Maryland, United States

• Provided current information to Department of Human Service clients.
• Responded to Customer inquiries and requests for information, and provided status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.
• Accessed internal and client systems, interpreted screens, updated screens, and entered contact notes in automated systems.
• Communicated with client staff as required and forwarded case and customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the.
• Accurately responded to inquiries with a high degree of respect in a professional and courteous manner.

Greenville, North Carolina Area

• Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer.
• Clarified customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Provided services with repairing billing issues by accurately answering billing questions and processing payments for customers.
• Prepared complete and accurate work by providing the ability to attention to detail including appropriately notating accounts as required.
• Responded to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Provided exceptional customer service by demonstrating good time management skills within each individual call.

Arlington, Virginia

Aided and supported the Resident Manager in all day-to-day operations of the property. Reports any resident and client updates to Resident Manager on a daily basis. Complete day-to-day administrative duties. Provided high-level administrative support and manager organizational policies and procedures such as resident referrals, daily availability updates.

Associate Of Arts And Sciences - Aas, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business Administration And Management, General