January 2019 - current Contract with Knights Corporate WorkwearCold callingLead generationAppointment settingDiary managementCRMFebruary 2019 - March 2020Contract with SJW Building Contracts LtdAdministration March 2019 - July 2020Contract with Mark Shepherd CarpentryAdministration

Cold callingLead generation Appointment schedulingDiary managementCRM pipelineSample creationAdmin supportQuotation generationOrder placementCustomer portal setup

Process mapping of 'As is' company proceduresBusiness Process Catalogue creation and up keepOrg chart productionResource management Scheduling and booking of project meetingsMaintaining project files, documentation and version controlMinutes taken during meetings and issuing of project communication

* Identification and collation of business gaps in ERP, WMS and E-Commerce channels.* Using analytical skills to investigate define and document new process flows. * Daily task to track activity; resolve problems; identify risks; recommend action and write improved procedures.* Production of business requirements in conjunction with stakeholders.* Creation and catalogue holder for European functional specifications held in a SharePoint environment.* Hosting international online meetings with developers, SMEs, board members and VP Executives.* Ability to liaise with third party developers to provide fit for purpose solutions.* Conducting system testing, executing test scenarios; volume, stress, regression, data validation.* Organiser of UAT across 4 European countries and end to end testing in QA environment.* Responding to customer queries across European countries, including informal Help Desk issues.* Capable of dealing with large, complex problems, handling risk and uncertainly. * Conflict resolution; with the ability to think creatively and mediate conflicts. * E-Commerce experience through web based projects.* Thorough Retail knowledge of the product life cycle.* In depth knowledge of the SDLC process.* Building effective working relationships between core business teams and technical departments. * Project Manager for Microsoft Dynamics CRM across multiple sales sites.

Acquisitions - Driving team of 10 new graduate sales representativesInbound sales - Team of 5 sales representatives focused on consumer and small unmanaged business accounts* Identifying and developing skills* Performance planning* Target setting

* Identified and developed under performers across 150 sales representatives* Set performance plans* Supported 12 team leaders* Provided coaching sessionsAdded additional responsibility Administration Manager:* Team of 6 sales administrators supporting 150+ sales force* Managing remotely across 3 business sites

* New starter induction training* Composed training material* Delivered and developed system and sales training across 3 sites* Collated and recorded training records and accreditations* Identified and constructed bespoke training sessions

Outbound salesPortfolio of 250 business accountsLead generation