Manage front end associates and consistently demonstrate good judgement and the ability to maintain composure and professionalism. Promote company's image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt courteous friendly business-like manner.

Oversee and ensure prompt, efficient and accurate check out to of customersManage the Cashier performance reporting process and coach/discipline associates within stated guidelinesAssign tasks to all front end associates daily. Follow up on completed taskConsistently demonstrate good judgment and the ability to maintain composure and professionalism in stressful situations Responsible for all customer service at front endEnsure service standards are met and customer issues resolvedTrain, oversee, manage front end associates and ensure they comply with operating policies and proceduresAssume responsibility in absence; Provide quality customer service for all guest Oversee all office procedures involving opening, closing, cash in safe, cash loans, cash pickupsPromote company's image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt courteous friendly business-like manner

Originated mortgages for home purchases, refinance and new home constructionEstablished and maintained relationships with key customers, realtors, builders, attorneys, insurance agents and accountantsConducted weekly presentations for realtors, builders and developersMonitored loans carefully from initiation to closingConduct surveys for every client that is provided service and exceeded company's goals in client satisfaction and retentionNamed mortgage mentor for new hires within regionContinued to exceed sales goals in a time where housing market was very slow and volatile

Consulted with clients seeking to refinance or purchase homes and help customers determine best product for their budgetProvided expert consultation and aggressively sell mortgage productsDeveloped business through strong referral base by providing persistent client follow up and exceptional serviceSelected as one of top 30 originators to attend 2007 and 2008 Sales RevolutionExceeded 100% of company goal for total production volume every year

Managed associates on day to day servicing of all types of loansOriginated purchases/refinances of 1 to family homesOriginated all varieties of consumer and commercial loansManaged operational and settlement issuesEnsured all lending compliance were in placeCalled on delinquent accounts loans/checkingReviewed all documentation weekly on new loans booked, making sure all were within compliancePrepared loan presentations to Board of Directors for approvalProvided team members with support/training as neededPerformed other job related duties as assigned