Lisa Smith Email & Phone Number

Louisville, Kentucky/Lexington, Kentucky/New Albany, Indiana

Develop and maintain a control center plan, which maintains response compliance within contractual obligations;Submit reports on the company's ability to meet contractual obligations; Make prompt and accurate judgments related to system status management;Interpret and apply the department's policies and procedures to employees, visitors, government agencies, etc.;Complete forms, reports, evaluations, studies, etc. related to response time compliance including maintaining run, demand analysis, and utilization reports;Evaluate employee performance;Review departmental complaints and grievances from personnel, patients, visitors, etc., and make written reports to upper management of action to be taken for correction;Meet with and solicit recommendations from departmental improvement from other department supervisors;Develop, encourage, and maintain good communication with Controllers, First Responders, law enforcement officers, patients, and the patients' relatives;Refer difficult and conflicting interactive situations to upper management;Maintain department within benchmarks set forth by management.

Louisville, Kentucky Area

Constantly monitored and adjusted dispatch plan, which maintained response compliance within contractual obligations;Made prompt and accurate judgments related to system status management;Completed forms, reports, evaluations, studies, etc. related to response time compliance including maintaining run, demand analysis, and utilization reports;Worked closely with scheduling to ensure staffing needs were met and overtime was managed;Reviewed departmental complaints and grievances from personnel, patients, visitors, etc., and made written reports to upper management of action to be taken for correction;Maintained good communication with Dispatchers, First Responders, law enforcement officers, patients, and the patients' relatives;Refered difficult and conflicting interactive situations to upper management.

Louisville, Kentucky Area

Received and prioritized all incoming telephone calls;Demonstrated the ability to effectively channel emergency and non-emergency calls to appropriate personnel;Efficiently dispatched vehicles to emergency and non-emergency calls in a timely manner;Demonstrated the ability to make accurate, rapid decisions in regard to the dispatch of emergency and non-emergency vehicles; Responded to calls in a timely manner based off Company protocols;Met and exceeded Contractual response times;Represented the Company by being courteous, professional, and a patient advocate;Operated and drove an ambulance with regard to state and company safety policies;Monitored communication equipment to maintain contact with Communications Center;Complied with all protocols for treatment and transportation of the sick and injured as defined by the Company, local, and regional Medical Control.

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Sales Representative for The Louisville Cardinal newspaper, Intramural Volleyball and Softball

Communication And Media Studies

Activities and Societies: NCAA Division I Women's Volleyball