Lisa Smith Email & Phone Number

Michigan, United States

Overseeing the infrastructure of technical operations, managing a team of IT employees, tracking technology in order to achieve business goals, eliminating security risks, increasing user satisfaction, and maintaining operations and systems including Ontario Systems FACS. Deployed remote staff during Covid19.

Ann Arbor Mi

Mitel 5000 certified. We provide the Mitel phone systems that improve your productivity. Such features include voice mails emailed to your cell phone as a wav file, having your phone extension also ring to your cell phone, and recording a phone call at a touch of a button for future use.

Ann Arbor

Responsible for the daily operations of a large production facility for a high visibility client. This included meeting the weekly goals for quality and quantity produced to meet scheduled deadlines for shipments. Responsible for material handling department to ensure the proper flow of documents through the entire production process. Provided daily motivation for staff of up to 50 employees to continue the improved numbers for the client. Provided feedback on quality auditing to ensure client expectations were met.

Assisted in growing a full service collection agency to over 400 medical and utility clients. Started the transfer department which grew to be 25% of total revenue. Managed accounting, Human Resources and general services. In charge of the conversion of the database to Ontario Systems FACS software and then headed the IT department. For several years held the General Manager position and then transitioned to Support Services Manager to assist in cutting costs associated with manual/electronic payment posting, legal services and all other data entry associated with collections.