I love solving complex, organizational challenges – empowering teams to create efficient, profitable operations while reaching ambitious growth goals through innovation.A dynamic, data-driven executive leader/CEO with 20 years of success improving productivity and financial performance in various industries. I enjoy driving strategic, high-level enterprise initiatives and leading teams to elevate the Customer Experience through collaboration.CHALLENGES I’VE SOLVED:➤ At the FHC, I solved for financial challenges through national partnerships, revenue diversification, and real estate portfolio restructuring resulting in a 14% expense reduction and a 16% revenue increase. ➤ While at State of Indiana, I reduced job creation costs 44% while growing client capital-per-program dollar 200%+ by shifting to a performance-based model. ➤ At Angie’s List, I created a Member Reviews Division resulting in 14% increase in reviews within 6 months, despite a 50% employee reduction.➤ Reduced operating expenses $7M while improving service delivery by consolidating 3 independent customer care organizations into a single group.KEY STRENGTHS:✔Dynamic, data-driven leader adept at developing, aligning, and driving high-level enterprise initiatives that improve operations, financials, and productivity. ✔ Turning business intelligence into actionable information. By analyzing key trends and patterns in company processes and consumer behavior, I design the best strategic solutions to hit performance goals.✔ Earning executive trust. Observant, decisive with impeccable follow through, I’m often asked to step in to stabilize shaky teams and kick-off initiatives. I often hear, “Lisa gets stuff done.”✔ Communicative, consistent, fun leadership: Described as compassionate with a bias toward execution, I’m committed to creating a work culture teams feel thrilled to be a part of.*EXPERTISE*Executive LeadershipStrategic PlanningLong-Range Financial PlanningBoard ManagementOperational InnovationCross Functional CollaborationStrategic Partnership DevelopmentWorkflow OptimizationTechnology Road MappingProject ManagementResource OptimizationOrganizational Re-engineering
Listed skills include Cross Functional Team Leadership, Strategic Planning, Process Management, Community Development, and 34 others.
