FLEETCOR (NYSE: FLT) is a leading independent global provider of specialized payment products and services including fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world.

- To manage the overall delivery of the highest level of Customer Satisfaction and technical support to the Enghouse Interactive EMEA base through leadership and management of operational functions and processes.- To manage the team in line with department standards, revenue/cost targets and delivery services to world class standards.- To define and manage key strategic initiatives associated with continuous improvement programmes.-To measure and report both quantitative and qualitative performance data to the management team.- Drive forward these metrics and activities required to ensure the effectiveness, efficiency and profitability of the customer services organisation.- Drive forward Global customer services plans required to mature the service offerings across other geographic regions.- Ensure systems and structure in place to provide robust and reliable service to our customers and continue to evolve a leading edge support strategy.- Generate ideas and initiatives to maintain and grow revenue for services.- Monitor and measure end to end service delivery performance and provide management reporting as necessary.- Manage customer escalations and respond to complaints ensuring ‘lessons learnt’ are fed back into the business and effective corrective actions are defined and implemented.- Establish and maintain a strong relationship with key customers and partners, ensuring feedback is considered in relation to our offerings and performance. - Define, implement and maintain Service and Support process/activities required to support the professional uptake of new product ranges required.- Provide Coaching and management to the team – ensuring the personal development of managers and staff.- Co-ordinate customer services activities in support of the NPI processes, product launch and development activity.