Lisa Stanbridge Email & Phone Number

Glenelg

Adelaide, Australia

I'm a sweet contemporary romance author. My debut novel, Abandoned Hearts, was released in May 2020 and is available in eBook and paperback. Paperback is available from Amazon and Barnes & Noble, and eBook is available on any e-reader.I also write free-to-read novels on Wattpad, and occasionally write for Radish. These are outlets for me to do experiment with writing style and genres so not professionally edited.

Adelaide, Australia

Adelaide

• Testing a new patient tracking system onsite at the new Royal Adelaide Hospital• Use of the IMATIS Fundamentum Portal (Nurse Station) application• Use of the Intelligent InSites application• Use of HP ALM 12 – updating test cases, recording test results, raising defects• Monitoring defects regularly to ensure retests are done in a timely manner• Regular communication with the Project Manager, Business Analyst and Developer to keep them updated on outstanding issues• Creating a route to check the patient tracking is functioning correctly each day and to try and identify any unusual patterns• Thorough test execution skills and the ability to identify and raise defects• Problem solving and analytical skills• Organisational skills• Very good verbal, written and interpersonal communication skills• Time management skills, always able to meet deadlines and reach targets• Working unsupervised most days

Adelaide, Australia

I worked on a PC Review Project and a server migration project. Both projects are connected to SA Pathology labs moving to the new Royal Adelaide Hospital. This was a contract position until 24th November 2017.

Adelaide, Australia

• Communication with the IT and business teams• Analysis of user specifications and attending internal and external reviews• Conducting internal and external matrix reviews• Taking part in and offering feedback at internal and external matrix reviews of other staff• Managing multiple tasks• Reporting to the Test Manager and Team Leader on task progress• Supervision of temporary and permanent testers• Offering assistance to all testers and providing help as required• Writing daily reports• Regular discussions with the Application Area to improve testing processes• Assist in planning and writing the test plan, as well as keeping it up to date• Ensuring all tests are entered into ALM and allocating them to testers• Escalating all issues beyond my control• Excellent relationships with external and internal colleagues• Ability to cater for last minute requests• Flexible and able to offer assistance to other teams• Creation of task cards for a variety of payments and programs• Thorough test execution skills and the ability to identify and raise defects• Providing recommendations at the end of a release• High knowledge of HP Application Lifestyle Management 12• Knowledge of testing methodology, processes and principles• Experience of test analysis and design by sourcing information from user specifications• Very good knowledge of writing high level and low level test matrices• Ability to use my test writing skills to assist others to become better test writers• Making myself available to staff and offering assistance• Problem solving and analytical skills• Organisational skills• Very good verbal, written and interpersonal communication skills• Clear communicator• Time management skills, always able to meet deadlines and reach targets• Can work unsupervised and in a team

Adelaide, Australia

• A very high knowledge of all Centrelink payment streams• Professional telephone manner• Ability to handle difficult customers• Knowledge of Centrelink procedures, legislation and policy• Very familiar with Mainframe, Access Point and Single User Workspace• Referring customers to appropriate programs when applying for income support• A high understanding of the impact of the drought and the assistance available to farmers and small businesses• Training staff in new procedures that are introduced• Trained new recruits to become Customer Service Advisors over a 7 week period• Mentoring new recruits once out on the phones• Technical Support Officer for drought queries• Manual Rates Officer – calculating income support payments manually and dealing with complex enquiries• Always available to assist other staff members with simple or complicated queries• Attending team meetings and chairing or taking minutes• Received positive feedback from customers commenting on my friendly and helpful manner

Port Pirie

TrainerI was the first point of call for all training needs for the organisation. I organised room bookings, attendees and conducted training sessions.• Conducted a 10 week Adult Community Education course• Job Search Trainer• Organisation of various training courses for jobseekers• Accredited Mandated Notification trainer – I held multiple training sessions to the public and work for the dole participants. This accreditation has since expiredEmployment ConsultantThis role required jobseekers to be interviewed on a regular basis to discuss job search efforts,identify areas of improvement and support in transitioning back into work.• Managing a caseload of up to and at times exceeding 100 clients• Interviewing jobseekers one on one to identify barriers to employment and help them overcome these barriers• Update client files and noting regular contacts or non-contacts• Use of EA3000• Contact with possible employers to discuss job opportunities for suitable customers• Creating resumes and application letters• Taking job vacancies from employers, advertising them on the job network website and finding appropriate people for the positionAdministration AssistantGeneral administration duties including collecting and sending post, banking, answering phones,purchase orders, invoices and filing.• Customer service• Answering telephone enquiries• Photocopying• Faxing• Pick up daily post and prepare the post for the night run.• Petty cash• Interviewing jobseekers at the initial contact and registering them with Job Network.• Cover trainers and employment consultants when they were on leave.• Filing and archiving

Port Pirie

• Assist customers with finding books or ordering them in• Assisting customers with the computers, internet and photocopying• Check books in and out• Shelve books in alphabetical order• Barcode books and enter them into the library’s database• Answer phones and assist with customer enquiries• Travel to the small, neighbouring country town to assist the librarian there• Read to children• Take part in organising and running school holiday programs

High School Graduate, High School/Secondary Diplomas And Certificates, Year 12 Certificate, Graduated

Activities and Societies: Touch football team Soccer team Singing club Drama club

Cert Iv, Workplace Training And Assessment

Mental Health First Aid, Certified

Activities and Societies: This was obtained through my last employment, the Department of Human Services and I have a certificate for it.

Certificate, Istqb