- Manage and communicate project timelines, labor needs, materials, budgets, and potential blockers- Direct personnel and guide business decisions to increase productivity, efficiency and organization- Ensure each job has adequate and suitable resources- Primary customer relations representative – providing exceptional customer communication and satisfaction

- Assisted residents and families in senior living communities by providing information and access to community resources and services- Worked with property management to prevent eviction and turnover- Responsible for assessment and tracking of suspected and/or confirmed CoVid19 cases within multi-family living communities- Ensured compliance with Pennsylvania Housing Finance Agency (PHFA), Housing and Urban Development (HUD) and fair housing regulations

- Directed an 80-member dietary operations team of a multi-location senior living community, housing over 300 residents - Planned and procured products, supplies, and equipment essential to daily operations - Established team development programs to provide exemplary services to residents, staff and guests - Ensured compliance with regulatory agencies for health and safety

- Managed daily operations of an 80-bed acute care hospital, and attached 140-bed skilled nursing facility- Supervised dining team of 40+ retail and patient service workers- Raised patient satisfaction scores and improved safety and sanitation standards by 20%

- Supervised 100 associates to oversee patient meal delivery and distribution process

- Directed entire food service operation for 100-bed personal care facility- Enforced therapeutic diets and maintained policies and procedures in accordance with DHS regulations- Maintained secure, accurate, organized and efficient records while adhering to strict budgetary guidelines- Developed staff and promoted from within to build an efficient, trustworthy team- Hands-on management approach allowed for increased opportunities to interface with residents and families