Lisa Stapleton Email & Phone Number

Mooresville, NC, US

Riyadh, SA

• Managed customer payment application ($5.2B annually) Transactions including returns, refund requests, check, ACH & wires payments while maintaining 1-day metrics.
• Developed, updated and maintained SOPs for cash application processes for posting constancy.
• Consulted, advised and tested new SAP software for cash application to ensure system includes all function necessary for seamless transition.
• Worked with process improvement team on robotic project to automate the cash application process and reduce the number of touches.
• Assisted other departments to help develop their processes using my knowledge and years of experience in SAP.
• Trained all coworkers on new software system (SAP).

Riyadh, SA

• Managed aspects of portfolio management to obtain maximum performance of receivables, minimizing risk of loss while optimizing growth opportunities.
• Portfolio consisting of 400 customers with an outstanding balance of over $80 million.
• Maintained single digit past due percentage for seven consecutive quarters.
• Collected on disputed items.
• Worked with third part collection agency on items determined uncollectable.
• Helped research and collect data on bankruptcy cases.

Riyadh, SA

• Led the payment application for 6000 customer accounts. (including payment methods check, ACH & wires)Maintained 3day metrics.
• Served as liaison between corporate treasury and commercial banks to resolve electronic file issues.
• Identified and researched customer deductions and claim using order system and formula calculations.
• Reduced aged unidentified cash 30% by researching historical check and wire data.

Riyadh, SA

• Confirmed Purchase Orders for External Vendors improving material availability date.
• Invoiced direct shipments for external suppliers resulting in increased Cert. availability and timely invoice generation.
• Approved indirect Purchase Orders

Riyadh, SA

• Supported Logistics Leader with administrative needs i.e. interview schedules for Logistics candidates, answered phones, planned department social events, help new employees become acclimated to their office and.
• Assisted Facilities Manager with daily tasks in second office building i. e. office supply inventory and orders and internal and external mail distribution.