Skills:* SAP Solution Manager / ChaRM * ServiceNow

Skills:* CR Tool* AT&T PRISM* Quality Center* Rally* FUSE * TDP* Lessons Learned ToolAccomplishments:• Managed projects with $1M+ budgets averaging 25 applications through the entire project lifecycle• Saved $4M annually implementing software for improved troubleshooting diagnostics by coordinating the efforts of 27 teams comprising of 120+ people • Generated $94M in revenue over 4 years by introducing Device Protection Offer, coordinating the efforts of 85 applications in 4 months• Improved productivity installing analytic solution involving 40 applications developing dashboards, scorecards and reports during 9 month period of time• Saved $1M annually leading 8 application teams to install and transition to new billing system over 6 months

Skills:* QC (Quality Center)* COBOL / DB2* QMF / DB2* SQL (Sybase, ORACLE)* PowerBuilder* UNIXAccomplishments:• Developed innovative, creative and practical design solutions • Competency performing data analysis using SQL• Responsible for investigation and satisfactory problem resolution of all defects• Developed status spreadsheet ensuring 100% completion of QC defects

Skills:* COBOL / DB2* QMF * JCL / PROCs * FILEAID* FTP* Connect:DirectAccomplishments:• Designed, implemented and tested batch mainframe coding changes • Assisted in the design of GUI application software solutions • Competency performing data analysis using SQL• Main contact for support of the GUI application• Created Procedures Manual for training users

Skills:* COBOL* VSAM* DB2* JCL/PROCsAccomplishments:• Designed and developed conversion programs for financial mergers certifying 100% transition rate• Cross-trained as a Service Consultant to act as main contact for system issues/requests• Researched and prioritized technical inquiries/requests for assignment to team members