• Process an average of $8,000 in payments monthly, ensuring accurate posting to client accounts.• Reduce outstanding accounts by 30% in a six-month period through effective follow-up and negotiation strategies, resulting in improved cash flow.• Contribute actively in a 3-member team, boosting team efficiency by 75% and achieving a 70% project completion rate• Resolve 400+ customer queries related to billing and payments each month, maintaining a 95% customer satisfaction rate.• Process and manage an average of 500+ invoices monthly, ensuring timely and accurate billing for services rendered.

• Managed and processed over 100+ weekly claims with a consistent 98% accuracy rate, ensuring timely and accurate data handling.• Regularly updated the claims database with 400+ new weekly entries, guaranteeing real-time and accessible data retrieval for the team.• Collaborated closely with 10+ adjusters, facilitating the seamless management and resolution of complex claims, contributing to a 25% reduction in claim processing times.• Offered daily support to 50+ claimants, maintaining a 95% satisfaction rate by providing prompt claim status updates and expert guidance.

• Collaborated with Procurement & Contract Specialists, accelerating contract completion and purchase order issuance by 40%. • Optimized the departmental eRecords site, enhancing folder organization and file maintenance which improved retrieval speed by 35%.• Managed vendor communication and ensured timely updates on requisitions, contracts, and purchase order statuses.

• Oversaw the Electronic Health Record System, processed requests in line with HIPAA, and revamped workflows, boosting medical record fee revenue by 89%.• Utilized spreadsheets to track Electronic Practice Management requests, managed annual record purging, and ensured 13 clinics met state maintenance regulations.• Managed the office's daily functions, from phone coverage to vendor contract evaluation and monitoring, streamlining processes and ensuring smooth operations.• Optimized vendor relationships, consolidating for easier payments and achieving annual cost savings of $14,000.

• Administered lease payments and insurance coverage for 150+ branch locations, achieving a 98% on-time payment record and recovering 20+ missing lease agreements for 100% compliance.• Streamlined billing processes, reducing discrepancies by 25% in rent collection, operating expenses, and property taxes, and cutting past due balances by 40%.• Implemented a project tracking system, improving lease payment accuracy by 20%

Managed projects from initiation to delivery by tracking team schedules, milestones and product deliverables.

• Led cross-functional teams from engineering to launch, consistently releasing products ahead of schedule, catalyzing early revenue opportunities.• Achieved significant savings through innovative solutions, including a $250K cost reduction in packaging and a $9M royalty saving for Sun via a successful 3rd party audit.• Streamlined 3rd party software releases, achieving a 50% reduction in part numbers, and skillfully managed Bills of Materials for Sun and 3rd party products.• Served as the primary subject matter expert for the 3rd party license tool, flawlessly mapping thousands of parts into the database and providing seamless beta testing and training.• Designed and implemented a workaround process, preventing a potential 7-day production downtime, showcasing adaptability and forward-thinking.

• Spearheaded Bill of Materials creation, managed contractor billing, and coordinated equipment inventory, identifying discrepancies that saved Sun over $360K.• Collaborated with cross-functional teams, streamlining product readiness processes and enhancing coordination efficiency across training, services, marketing, finance, engineering, and operations.• Analyzed market trends and demands, accurately forecasting quantities for new materials, optimizing stock levels, and reducing potential inventory costs.

• Seamlessly integrated with teams across training, marketing, engineering, and operations to drive product readiness, directly supporting leadership including a Sr. Director, 9 Managers, and a vast engineering team. • Effortlessly balanced high-priority tasks from document management to travel arrangements, while training and mentoring the incoming administrative cohort.• Pioneered the Work from Home program, generating annual savings of $25K per employee, and fostered internal/external partnerships to amplify company goals.• Managed and tracked capital equipment inventory, successfully identifying and recovering lost assets, resulting in cost savings of $160K.