Lisa Strickland Email and Phone Number

• Identify and implement process improvements to increase efficiency, strengthen controls and enhance client and banker experience• Assess and manage the impact of initiatives to front-line employees and ensure alignment to business priorities• Coordinate training, communication, and policy teams to develop a planned approach to implement change• Advise on effective communication strategies to support changes and drive messaging consistent with business objectives

Responsible for developing integrated change management strategy for several projects impacting agencies across the state. Assessed change managment needs of projects including communication, training, process analysis, stakeholder alignment and the elimination of adoption/sustainability barriers.

Responsible for planning, developing and implementing communication strategy for large, Tier 1 customer experience transformation programProvide direction and insight to leaders, peers and project teams on internal communication issues and programs to ensure that communication plans support the business unit's and company's strategic initiatives and objectives Partner with the Change Management team and business leads to develop a comprehensive communication strategy to ensure adoption of changes from each project within the programProduce various communications to create awareness of program including e-mail, news stories, web pages, social media, leader guides, and executive presentationsDevelop and implement survey tools to measure outcomes of various communication and change management initiatives

Managed internal communications to over 2,000 Business Banking employees Consulted with business units to provide communication strategies and tactics for various projects to ensure successful outcomeManaged merger activities and projects to guide new employees through changes to policies, processes, products and systemsWrote and edited news and feature stories, executive messages and presentations Created sales and training tools to improve sales force productivity and standardize practices across the countryLead the Change Management Process for Business Banking to manage the impact of various projects and initiatives on front-line employees