• Trained new border force officers on immigration, customs and visa processing, ensuring compliance with UK regulations.• Developed and implemented training modules to equip officers with necessary skills for their roles.• Conducted assessments to measure officers' understanding and proficiency in handling immigration and customs matters.

• Supported a mental health charity in Ormskirk by working in the café, assisting individuals in need, organizing events, conducting discussions, and assisting the CEO with bid writing.• Provided valuable support to individuals seeking assistance, contributing to the overall success of the charity's mission.• Collaborated with team members to ensure the smooth operation of events and activities, enhancing the overall impact of the charity's initiatives.

• Conducted training sessions on safety, customer service, and leadership for major UK airlines in the aviation industry.• Adapted training scenarios to cater to the diverse needs of various organizations and individuals.

• Facilitated leadership essentials and employee engagement programs for global clients.• Maintained strong relationships with senior stakeholders to ensure client satisfaction.

• Engaged with customers to promote natural, ethical, and vegan skincare and makeup products for Tropic Skincare.• Collaborated with a team to sell fabulous products and educate customers on the benefits of using natural products.• Demonstrated strong communication skills to effectively convey the values and benefits of Tropic Skincare products.

Assessing candidates in the recruitment process.

• Conducted assessments for police force recruitment processes in the UK.• Supported training projects with the home office and border force.• Collaborated with various stakeholders to ensure successful candidate evaluations.• Utilized strong communication and organizational skills to streamline assessment procedures.

• Supported the DWP team in mental health awareness and mindfulness, fostering an engaged and positive environment.• Facilitated discussions to promote inclusivity and well-being within the workplace.• Implemented strategies to enhance mental health support and promote a healthy work-life balance.

• Trained customer service and engagement within global retailers, ensuring a seamless experience for both employees and customers.• Mentored employees to enhance organizational benefits through improved employee and customer satisfaction.• Developed and implemented innovative training strategies to drive performance and boost overall customer experience.

• Conducted assessments for new prison officer candidates based on Ministry of Justice criteria.• Collaborated with recruitment team to support the hiring process.• Ensured candidates met necessary qualifications for the role.• Contributed to the recruitment of top talent for the Ministry of Justice.

Facilitator of dangerous goods by air

Training soft skills, contraindications and mindset to apprentice tattoo artists.

Fullfiling freelance and associate training contracts. Designing bespoke training. Assisting clients with their training needs. Using coaching skills. Working with clients such as the NHS to private member country clubs. Ensuring the best training is in place to add value to their business, engage with employees so they engage with their customers.

• Advised customers on EU settlement visa applications, ensuring accuracy and compliance with government regulations.• Supported customers throughout the application process, providing guidance and assistance as needed.• Demonstrated a strong understanding of government systems and procedures while working for the UK Civil Service.

• Triaged all HR queries from colleagues, including pay and annual leave, ensuring resolution and maintaining knowledge of M&S policies.• Supported staff with inquiries, creating a positive work environment with the assistance of CIPD and life experience.

• Provided exceptional service to high-end clientele at Moorhall restaurant, ensuring a memorable dining experience.• Demonstrated extensive knowledge of the food and drink offerings, enhancing customer satisfaction and loyalty.

Ensuring safety on board the aircraft. Working as part of a team and delivering customer service. Organisation, motivation and efficiency are required to fulfill this role within this competitive market place. Being adaptable to all the challenges the job can face. I have been involved with the VIP team. I have experience from flying to most destinations that British Airways fly to.

• Facilitated diverse training courses at British Airways, ranging from technical to behavioral, at various locations including Heathrow and Gatwick.• Designed and developed training products, ensuring key business messages were integrated seamlessly into sessions.• Proactively provided feedback to course owners, constantly seeking ways to enhance training products for optimal standards.

Secondment:To deliver Premium Service training programmes at Heathrow and Gatwick to a consistently high standard to all grades of cabin crew. Provide cabin crew delegates with updated technical awareness, product knowledge, premium expertise and enhanced service style skills, that will equip them to deliver our First and Club World products effectively. To deliver Training sessions that meet the total service and hospitality experience that our customers expect. Managing difficult, challenging behaviours, and situations. Performance management ensuring all standards and expectations are being adhered too. Delivering a variety of courses a few of these being serves standards, health and safety, assertive techniques, technical procedures, diversity and inclusion, management and leadership skills, and wine tasting. Keeping up to date with new training material and learning new training sessions. Designing coaching tools and session plans. Being self-accountable and extremely organised.

Checking in passengers and delivering customer service. Ensuring the first contact that the customer may have is an enjoyable experience and assisting with there needs. Working as part of a team with all aspects involved on the ground.

A sales agent selling to an existing client base, and opening new accounts. Analysing customer’s needs, giving product information and facts. Requires a lot of self motivation, organisation, administration and planning. Involves a good telephone manner and excellent communication skills.