Assist sales with exceeding their quarterly and annual targets by helping with CRM use and other issues that create drag for the sales teams and reduce their time spent speaking with customers. Provide training and support to new and existing sales employees in an expanding inside sales environment. Key Accountabilities: Providing the Sales team support on SFDC and Siebel Provide training sessions sales systems and processes Ensure all sales teams are following the correct process so that KPI reporting is accurate Ensure that sales are ready to sell new or acquired products, and use new tools & systems that come with the acquired company Maintain Territory Assignment rules and Lead Management Helpdesk response and maintenance Generate Asset/Spend Reports as required

Responsible for selling the company’s services e.g. maintenance and service contracts. Working on existing and new business leads.• Working closely with Channel Partners to offer customers their Service renewals and up selling where possible• Proactively contacting Channel Partners with upcoming renewals, quoting and closing them on-time• Working on lapsed renewals and closing over $700k in 1 quarter• Weekly Forecasting for Management• Supporting Inside Service Account Manager on large Service Renewals for Elite customers• Monthly meetings with Channel Partners • Weekly Calls with Channel Partners

• Develop and build relationships with assigned customers/channel partners and internal Aspect groups• Collaboratively maintain information flow with sales, support mangers and other Aspect internal organizations with regards to customer account action and needs• Involve in all negotiations regarding pricing, terms and conditions and support deliverables, including potential new business opportunities• Contact customer and review maintenance renewal quotation for requirements and accuracy• Escalate renewal issues as required• Upsell services• Maintain billing forecast and lost business spread sheet

Selling Software support and services• Preparing software renewal quotations• Working closely with the Account Managers to offer upgrades and working on new business leads• Contacting customers and channel partners with support offerings

• Managing Key Accounts & Partners – RBS, Lloyds, Barclays, JP Morgan, Cap Gemini, Fujitsu, with revenues over 500k • Co terming all licenses to one renewal date • Selling multiple years support• Exceeding revenue targets and objectives per quarter – Revenue over 1 million per quarter • Working closely and providing support to the Account Managers• Ensuring customer satisfaction by developing close relationships with partners, customer contacts and account managers. • Processing incoming customer queries related to maintenance contracts. Ensuring accurate system data entry. • Able to articulate the value of support and effectively manage objections. • Sending out all renewals 90 days before expiry• Responsible for customers within my territory, encouraging future renewals on all software, chasing up existing renewals, dealing with all queries and generating leads.• Reinstatements - proactively win back lost and delayed contracts 90+ days and sell consolidated renewals to bring revenues forward.• External visits • Working with Siebel, Salesforce and Oracle applications• Assisting with the integration of renewals from acquisitions to the standard system• Accurately provide forecasts for Support renewal revenues to Support Renewals Director

• Responsible for customers within my territory, encouraging future renewals on all software, chasing up existing renewals, dealing with all queries and generating leads.• Creating and generating monthly pricing for customer quotations.• Working closely with the sales teams to help further their sales for future years and to build renewal business.• Dealing with all queries from the sales team.• Use of Siebel daily to put on orders that have been received, generate co-terms, produce asset reports and for use of customer details.• Provide discount incentives to customers to build business.• Sending out reinstatement chasers to customers who have lapsed support.• Initiating telephone and email contact with current customers in assigned territory to offer annual support renewal contracts, and prepaid maintenance contracts.• Taking accountability and resolving any issues preventing the achievement of timely, quality and cost-effective results.• Working closely with License Sales ensuring a joint contract purchase.To support the implementation of the Siebel solution into the business and working along with the sales force to assist them in all phase of the selling process.• Supporting the CRM - Siebel with quotations, and ensuring that all the relevant approvals were met, before ordering (in line with Rules of Engagement and internal policies• Liaising with Contracts, Order Processing, Licensing and Accounts Payable to provide a quick, efficient turnaround of orders• Work closely with data quality with regards to processes for company name change/assets transfers