Cold calling Selling Medicare supplement plansAccount management Resolving Customer service issues Licensed life, accident and health insurance agentBuilding and maintaining relationships

Contacted customers with severely delinquent mortgage loans for the purpose of working outrepayment plans such as deeds in lieu, short payoffs, and forbearances to cure the default. Worked with customers, real estate agents, attorneys and investors to develop workout solutions on mortgage loans where home owners are facing financial difficulties. Identified workout options based on financial packages, credit reports, appraisals, hardship information and investor/client guidelines. Worked in collections (all delinquency levels) for FNMA, foreclosure prevention for FNMA, Freddie, discharged bankruptcy foreclosure prevention for FNMA, Freddie, ABS, AmGen, and FHA Worked in several roles before becoming a Foreclosure Prevention Specialist: Loss Recovery Specialist: Contacted borrowers through phone or writing to determine solutions to resolve charge off accounts. Responsible for negotiating terms on loss recovery loans prepared and maintained monthly reports detailing results of each loss recovery item. Foreclosure Specialist: Maintained attorney communication via phone and LPS. Minimized losses through management of attorney to ensure foreclosure process is consistently progressing.