Serve as the first line of defense for the business services risk organization. Collaborate with colleagues to proactively find, assess, and respond to risks within business services. This includes the project team as well as other areas of business services that are stakeholders in projects.Carry out quarterly Modern Operating Model Compliance Reviews.Perform risk and control self-assessments (RCSA), targeted risk assessments (TRA), issue management, regulation, and control inventories.Perform QA and QC functions to ensure operations teams are adhering to existing policies and procedures and regulatory guidelines.Perform QA and QC functions to ensure operations teams are adhering to existing policies and procedures and regulatory guidelines.

Embraced leadership's undertaking to transition the entire organization from a waterfall to an agile methodology approach. This transformation required significant training, support, resources, and time.Attended daily scrum standup meetings to discuss progress and note any events such as sprint planning, reviews, retrospectives, and backlog concerns.Support BL team efforts in continuous improvement by helping the team take ownership of their action items as identified during retrospectives. Partnered with the Tableau Data Architect in the creation of an automated variance-to-plan report (Tableau/Jira/Confluence). The need for the executive leadership to have a dashboard with real-time data was crucial.Implement and continuously improve policies, processes, and procedures that support consistent and reliable project delivery within the Citizens Financial Group technology portfolio.Partnered with Technology Services Project Management Center of Excellence to support project delivery, implement best practices, and provide governance and oversight.Assist with evaluating and testing the adequacy of the Compliance Program's business processes and practices concerning risks, and controls, and identifying gaps and issues.Provide weekly Active Lifecycle Metrics Report for Executive Management to address Enterprise Change Governance (ECG) concerns surrounding the root cause of delayed lifecycle stage to stage-gate approvals.Performed cost-saving enterprise audit identifying countless costly inactive Planview (PV) users who held active licensing.Consistently identified R & D tax credits. First-year $2.8MM identified for Research & Development Tax credits (Deloitte).A key contributor to the Planview-18 upgrade to support new work types and other process changes being driven by the Modern Operating Model implementation.

Identify and record risks, issues, dependencies, and assumptions per project standards. Address escalation levels with the project lead and then manage those assigned through project standards. Address escalation levels with the program manager assigned through resolution, including updating project risks and issue logs.Act as a subject matter expert for Enterprise Change Framework and portfolio reporting.Evaluated variances and recommended solutions based on analysis and research.Tracked and measured project metrics and ensured necessary insights were collected, reported, and executed.Facilitated timely communication among key collaborators, stakeholders, and leadership.Ensured projects had ongoing support and were aligned with priorities.Inspired teams through good communication, training, and follow-up.Assessed and mitigated outstanding changes, risks, and issues.Worked collaboratively to minimize delays against competing priorities.