15+ years focused on the management and execution of organizational change and business process re-design/improvement. A proven track record and expertise working with Stakeholders, SME’s and business users to document, validate and improve business processes and procedures. 20+ years of experience as an analytical and solutions oriented Project Management professional with solid experience in providing exceptional customer service, both to internal and external clients, as well as proven success in effectively prioritizing and managing multiple projects and deliverables. Successfully implemented strategic roadmaps for projects and change initiatives that support organizational growth and/or savings.My experience and expertise offers a 'unique' blend and understanding of business side operations as well as the technical aspects of business and it's respective requirements. This allows me to streamline processes and communication for business users, IT and the organization, while identifying, engaging and motivating impacted users and leaders to implement and sustain the 'change'.Extensive experience in Customer Experience/Relationship Management; A liaison and effective communicator with excellent interpersonal skills; who can successfully bridge the gap between stakeholders, management, business users and technical professionals, while consistently maintaining a positive 'can-do' attitude and a forward-thinking, 'big picture' approach to foster a collaborative and productive work environment. My goal is to continue to develop expertise in these areas and lead companies in the development of these capabilities enterprise-wide. Projects Supported: Merger & Acquisition, System Integration, Data Migration/Conversion, Workflow/Process Management, Process Improvement, Organizational Change Management, Customer Experience/Relationship Management, Infrastructure & Implementation Support, Vendor/Procurement/Sourcing, Telecom Lifecycle Management, Audit/Savings Optimization, Marketing, HR Transformation, Healthcare, Banking, Real Estate - Property Design/Renovation/Construction Management