Head of Service for Major Business Secure & Public Sector customers. Managing a team of experienced Service Managers to support large public sector customers. Accountable for ensuring Vodafone UK meets and exceeds its service obligations to our high value strategic Major Business Public Sector account. Working alongside the Sales Channel to embed business relationships at the most senior level within our Customer base by developing and nurturing a key understanding of our Customer’s strategy and business model and translating that into accountabilities based on Vodafone’s capabilities.This role interfaces with external and internal Customers with a presence at an Executive level.

Accountable and Responsible for delivering Service to the Emergency Service Network, maintain SLAs, drive improvements, build and maitin relationships with Senior Operations Diretor and stakeholders within Customer and Vodafone Major Business. Maintain trust and consistency of the Vodafone Brand and work with end users.

Interim role, management of an overall team of 67 colleagues in the UK. Accountable for Capex and Opex savings, managing KPIs, KONA work streams, recruitment, objective setting and general responsibility for Change, Configuration and Capacity Management performance.

Responsible for management of a team that governs the successful completion of C&WW or OLO Global initiated changes impacting the platforms, applications and services used by internal and exetrnal customers• Reliable and consistent operation of the Global Platform Change Management team• Effective & efficient management of all changes to Networks & Systems • Effective & efficient management network upgrades• Accurate & Timely measurement and reporting of Network Changes performance against KPIs/CPIs• Real-time change management of telecoms/internet networks & systems• Effective management of all Planned Works across telecoms/internet networks & systems• Identification of Systems requirements to deliver effective management of networks/systems changes• Initiation & follow-up of improvement activity as part of QMS• Initiation & follow-up of actions required to ensure consistent delivery against department KPI/CPIs•Cover for Head of global platform change as required•Ensure the effective management of both high and low performers • Responsible for the management of recruitment activity in line with the recruitment policy and including preparation of business cases, sourcing candidates, interviewing and giving feedback • Responsible for all colleague development across the team. Identifying training needs, providing local induction, producing training and development plans for team member. Responsibility for recognising talent, actively looking for ways to develop and grow talent, develop succession plans for own area and encompassing multi disciplined individuals• Responsible for team communication, keeping team members informed of changes and developments that affect their role and the company.

Planned works support on NGT Teleprotection project, including planning outages, site access and customer notifications. Also included management of UK OLO planned works