I am capable of effectively coordinating multiple projects at the same time and comfortable presenting in for of large groups. I am more than familiar with common computer software along with a typing speed of 55-60 wpm. I have a friendly disposition, very detailed oriented and highly organized.I have over 30 years of Strategic Customer Service. I play a major role in supporting many departments to ensure all work is completed within the time frame that is expected. I had the pleasure of being Account Manager for Nextel Communications high end customers. I handled everything from beginning to end for Fidelity Investments and Cablevision by CD rom. I also managed both buildings being the SME for the new billing system and assisting with IT tickets. I held the position of being an on the job trainer (OJT) for all new employees to ensure they were ready to be released to task. Maintain Blood Services records per ARCBS directives and FDA, state, and regulations. (CFR), Safety Quality Identity Potency Purity (SUIPP), Occupational Safety and Health Administration (OSHA and cGMP). Problem Identifier 1st and 2nd document reviewer along with the knowledge of completing Manual Problem forms within guideline timeframes as needed.Certificate Recognition Distinguished Service Awards Outstanding Service, Certificate of Excellence, Performance Award, Customer Care for Quality Award, Extra Mile Award.