With a robust background in direct patient care and team management, my tenure at Trinity Orthodontics has been marked by significant contributions to patient satisfaction, loyalty, and sales excellence. Our team's dedication to quality care and relationship building has consistently resulted in an impressive conversion rate of up to 80% in orthodontic sales, showcasing our commitment to excellence in service and patient education.My role extends beyond clinical responsibilities, contract negotiations, and contract management. Encompassing leadership as a pivotal member of the executive team. I've led initiatives to elevate our treatment coordinators' capabilities, enabling them to uphold Trinity Orthodontics' high standards. We have fostered a culture of continuous improvement and training, ensuring that treatment coordinators are well-equipped to maintain the high standards of Trinity Orthodontics which has resulted in low staff turnover. Meeting and exceeding KPI’s, continuous 5-star certification in SI and excellence in full sales cycle is key success for the staff. This leadership has been instrumental in streamlining patient tracking, insurance verification, and enhancing overall patient and employee experience.