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Lisa Vance Email & Phone Number
Service Level Manager
at
Leidos
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Level Manager
Location
Roanoke, Virginia, United States
Company size
Who is Lisa Vance? Overview
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Quick answer
Lisa Vance is listed as Service Level Manager at Leidos, a company with 35622 employees, based in Roanoke, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Lisa Vance.
Lisa Vance previously worked as Service Level Manager Associate at 1901 Group and Tier 1 Service Desk Technician at 1901 Group. Lisa Vance holds Bachelor Of Arts - Ba, Economics And International Relations from University Of Pennsylvania.
Company email context
Email format at Leidos
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Leidos
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Profile bio
About Lisa Vance
I worked for more than 15 years in a variety of public relations, communications, and marketing positions and recently embarked on a career in IT service delivery. In thinking about my next phase of career growth, I'd like to use my background in communiations and change management alongside my IT knowledge in a service level manager or project management role. I believe my past and current experience makes me well suited in a role that acts as a liaison between customers and the technology services they receive.I'm good at analyzing data to spot trends, identifying issues that need to be addressed, and facilitating collaboration. The variety in my background means that I'm a fast learner and if I don't know how to do something, I can figure it out.
Current workplace
Lisa Vance's current company
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Leidos
14 roles · 34 years
Lisa Vance work experience
A career timeline built from the work history available for this profile.
Service Level Manager Associate
Current
Apr 2024 - Present
Tier 1 Service Desk Technician
- First point of contact for government contract users with IT issues, focusing on meeting SLA for response to tickets, resolution of tickets, and excellent customer service.
- Open, update, and resolve tickets in the Service Now system.
- Utilize Service Now best practices for creating, updating, and resolving tickets.
- Created templates and custom searches in Service Now to increase efficiency.
- Use knowledge base articles, certification and training, and other resources to solve user's IT issues in a timely manner.
- Train new service desk team members.
Sep 2022 - Apr 2024
Bookkeeper
Current
Breakforth Counseling & Consulting
Serve as bookkeeper for a group counseling practice. From November 2021 to present, implemented new EHR (electronic health record) system for the practice.
2013 - Present
~13 yrs 4 mos
Recovery Product Team
Created materials (blog posts, digital downloads, online courses) that the Roanoke Regional SBDC will use to help small businesses in Roanoke recover from COVID-related impacts and thrive well into the future. The bulk of this work was complete in October 2021 and some freelance projects continue.
Mar 2021 - Jan 2022
Instructional Assistant, Substitute Teacher, Part-Time Teacher
Roanoke County Public Schools And Homeschool Co-Op
Provide instructional support at an elementary school. Taught classes in a homeschool co-op.
Sep 2009 - Mar 2021
Jewelry Artisan
Bricolage
Designed, created, and sold custom jewelry.
2009 - 2019
~10 yrs
Communications Consultant
Created and implemented communications strategies for amenities offered by the human resources and corporate real estate departments. Filled in for department manager's maternity leave.
2007 - 2008
~1 yr
Senior Communication Specialist / News Editor
Developed and implemented communication strategies for various internal and external projects, including lay offs in call centers, the move to West Creek, and the early days of Capital One's transition into banking. Wrote and edited news articles for company Intranet.
2002 - 2006
~4 yrs
Senior Account Supervisor
Led public relations initiatives, including media placements, thought leadership, and content creation for various clients in the airline, consumer packaged goods, and B2B industries.
1999 - 2002
~3 yrs
Director Of Marketing
1998 - 1999
~1 yr
Marketing Communication Specialist
1997 - 1998
~1 yr
European Sales Manager
T-Tech
1994 - 1997
~3 yrs
Assistant Manager, International Department
1992 - 1994
~2 yrs
Team & coworkers
Colleagues at Leidos
Other employees you can reach at leidos.com. View company contacts for 35622 employees →
CT
Colin Tubridy
Colleague at Leidos
Washington DC-Baltimore Area, United States
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RC
Ricky Clayton
Colleague at Leidos
Burton Upon Trent, England, United Kingdom, United Kingdom
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BM
Billie Merrick
Colleague at Leidos
Webster, Texas, United States, United States
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MP
Maria Primm, Ma, Lpc
Colleague at Leidos
El Paso, Texas, United States, United States
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TH
Terry Hays
Colleague at Leidos
Houston, Texas, United States, United States
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RS
Robert Smarrelli
Colleague at Leidos
Herndon, Virginia, United States, United States
View →
AC
Alfred Collins
Colleague at Leidos
Austin, Texas Metropolitan Area, United States
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JF
Jake Fitzgerald
Colleague at Leidos
Falls Church, Virginia, United States, United States
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CL
Chad Leno
Colleague at Leidos
Bismarck, North Dakota, United States, United States
View →
SL
Stephen Leonescu
Colleague at Leidos
Sykesville, Maryland, United States, United States
View →
Colin Tubridy
Colleague at Leidos
Washington DC-Baltimore Area, United States
View →
RC
Ricky Clayton
Colleague at Leidos
Burton Upon Trent, England, United Kingdom, United Kingdom
View →
BM
Billie Merrick
Colleague at Leidos
Webster, Texas, United States, United States
View →
MP
Maria Primm, Ma, Lpc
Colleague at Leidos
El Paso, Texas, United States, United States
View →
TH
Terry Hays
Colleague at Leidos
Houston, Texas, United States, United States
View →
RS
Robert Smarrelli
Colleague at Leidos
Herndon, Virginia, United States, United States
View →
AC
Alfred Collins
Colleague at Leidos
Austin, Texas Metropolitan Area, United States
View →
JF
Jake Fitzgerald
Colleague at Leidos
Falls Church, Virginia, United States, United States
View →
CL
Chad Leno
Colleague at Leidos
Bismarck, North Dakota, United States, United States
View →
SL
Stephen Leonescu
Colleague at Leidos
Sykesville, Maryland, United States, United States
View →
2 education records
Lisa Vance education
Bachelor Of Arts - Ba, Economics And International Relations
Cybersecurity Certificate, Information Technology
FAQ
Frequently asked questions about Lisa Vance
Quick answers generated from the profile data available on this page.
What company does Lisa Vance work for?
Lisa Vance works for Leidos.
What is Lisa Vance's role at Leidos?
Lisa Vance is listed as Service Level Manager at Leidos.
Where is Lisa Vance based?
Lisa Vance is based in Roanoke, Virginia, United States while working with Leidos.
What companies has Lisa Vance worked for?
Lisa Vance has worked for Leidos, 1901 Group, Breakforth Counseling & Consulting, Roanoke Regional Sbdc, and Roanoke County Public Schools And Homeschool Co-Op.
Who are Lisa Vance's colleagues at Leidos?
Lisa Vance's colleagues at Leidos include Colin Tubridy, Ricky Clayton, Billie Merrick, Maria Primm, Ma, Lpc, and Terry Hays.
How can I contact Lisa Vance?
You can use AeroLeads to view verified contact signals for Lisa Vance at Leidos, including work email, phone, and LinkedIn data when available.
What schools did Lisa Vance attend?
Lisa Vance holds Bachelor Of Arts - Ba, Economics And International Relations from University Of Pennsylvania.
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