Lisa Verlander Email & Phone Number

Lincolnshire, England, United Kingdom

Portsmouth, England, United Kingdom

Providing clients with information, advice and guidance during career transitions.Supporting clients with accessing employment preparation workshops and vocational training.Delivered advice on CV writing, interview techniques and identifying transferable skill sets and experience.Provided high level customer care to clients and external stakeholders.

Portsmouth, England, United Kingdom

Responsible for providing Information, Advice and Guidance to enable customers to gain sustainable employment.Managed a caseload of 70 customers in finding sustainable employment.Successfully achieved or exceeded monthly KPI's for customers attaining employment.Maintained customer database in accordance with quality and compliance.Supported customers with development of their Curriculum Vitae, applications and interview preparation.Signposted vulnerable customers to appropriate support provisions.

Chichester, England, United Kingdom

Responsible for providing Information, Advice and Guidance to enable customers to gain sustainable employment.Managed a caseload of 80 customers in finding sustainable employment.Successfully achieved or exceeded monthly KPI's for customers attaining employment.Maintained customer database in accordance with quality and compliance.Supported customers with development of their Curriculum Vitae, applications and interview preparation.Signposted vulnerable customers to appropriate support provisions.

Winchester, England, United Kingdom

Responsible for providing transformation project support for the School Transport Service, contributing to key areas of the T21 savings programme, aiming to deliver £530k savings per annum.• Compiled business cases to evidence savings and maintained comprehensive records for management reporting.• Created detailed Standard Operating Procedures (SOP’s) to embed change within the service.• Utilised specialist scheduling software to identify the most effective and efficient transportation provisions.• Developed contract monitoring programmes to assist with service improvements and transparency to service users. • Acted as an inter-department liaison officer between the Home to School Transport team and Procurement department.• Assisted with developing an External Contractor Workstream, such as contract mobilisation, implementation, contract variation and ongoing monitoring and management.• Created opportunities for departmental savings by offering Parental Mileage Allowances and reducing the requirement of external transport contracts.• Provided comprehensive and efficient project support to meet business requirements to a high standard.

Winchester, Hampshire, United Kingdom

Responsible for providing School Escort training and recruitment processes to the School Transport Service. • Achieved triple recruitment KPI targets during the COVID-19 pandemic.• Developed online mandatory training programmes to support Passenger Assistants on School Transport.• Maintained staff levels for key locations during COVID-19, by initiating media recruitment campaigns. • Conducted risk assessments of training environments.• Managed a training budget of £85000 and ensured prompt settlement of accounts. • Identified and negotiated external venues for events to best utilisation of financial resources.• Ensured continued compliance for recruitment and training in line with company strategy.• Planned and negotiated reduced transportation costs for course attendees.

London, United Kingdom

Responsible for scheduling and delivering company training packages to corporations across the globe.• Planned, developed and delivered training packages for Anti-bribery and Anti-corruption, Risk Management and compliance systems.• Organised local and regional training schedules.• Aligned training and development with organisational strategy.• Conducted Anti-bribery and Anti-corruption seminars across the globe.• Arranged optimal scheduling for training programs with company managers.• Managed and maintained a training schedule for candidates and corporations• Coordinated processes to meet deadlines effectively.• Provided information, advice and guidance throughout the training programs.• Conducted group presentations and 1 to 1 training.• Designed and implemented training presentations to improve quality of training product.

Portsmouth

Responsible for delivery of workplace essential training packages for up to 6 depots.• Drove the successful delivery of a bespoke training package for more than 100 candidates a year.• Arranged optimal scheduling for candidate programs with company managers.• Managed and maintained a training schedule for more than 300 candidates.• Coordinated processes to meet deadlines effectively.• Provided information, advice and guidance for candidates throughout the training programs.• Evaluated candidate evidential documentation and provided constructive feedback.• Conducted group presentations and 1 to 1 training.• Managed candidate training portfolios and documentation for internal and external agencies.• Designed and implemented training presentations to improve quality of training product.

Portsmouth, United Kingdom

Responsible for delivery of work-based apprenticeships in Business Improvement Techniques. • Drove the successful delivery of a bespoke training package for 70 students over a year.• Ensured best results for students by effectively organising optimal program scheduling with company stakeholders.• Delivered group presentations and 1 to 1 training.• Responsible for the training and welfare of 70 candidates from a variety of backgrounds, providing constructive feedback and ensuring that each student was pro-actively managed to get the most out of the training.• Provided a relaxed and focused environment within which to cultivate student’s capabilities in process improvements.• Responsible for coordinating processes to meet deadlines effectively. • Maintained student training portfolios and documentation for internal and external stakeholders.• Designed and implemented training presentations to improve the quality of training products.• Provided additional support by delivering information, advice and guidance as required by the students

Isle Of Wight

Responsible for the delivery of work-based apprenticeships in Business Improvement Techniques, Customer Service and Team Leading.• Drove the successful delivery of a bespoke training package for 40 students over a year.• Ensured best results for students by effectively organising optimal program scheduling with company stakeholders.• Delivered group presentations and 1 to 1 training.• Responsible for the training and welfare of 40 candidates from a variety of backgrounds, providing constructive feedback and ensuring that each student was pro-actively managed to get the most out of the training.• Provided a relaxed and focused environment within which to cultivate student’s capabilities in process improvements.• Responsible for coordinating processes to meet deadlines effectively. • Maintained student training portfolios and documentation for internal and external stakeholders.• Designed and implemented training presentations to improve the quality of training products.• Provided additional support by delivering information, advice and guidance as required by the students.

Isle Of Wight

Responsible for daily operating capabilities of the reception and administration office within the Audiology Department.• Oversaw customer service and administrative duties within the Audiology Department.• Managed and coordinated the main reception.• Managed the transition of department data from paper-based to a computerised system.• Ensured the optimal scheduling of clinics and department staff.• Addressed customer complaints in a timely manner.• Identified processes to improve department functions, which were implemented by management.

Various

Responsible for delivery of criminal investigations in various military establishments.• Responsible for the investigation and disciplinary processes for judicial purposes in a timely manner. • Managed the daily operation of the Disciplinary Office within military establishments.• Responsible for the welfare of military staff and their families.• Managed and coordinated a team of five Police Officers conducting security and welfare visits.• Evaluated relevance of information received in criminal proceedings. • Produced comprehensive reports for internal and external stakeholders.

Various

Responsible for operating RADAR equipment as part of the Operations Team on Naval vessels.• Analysed data received on RADAR equipment.• Conducted communication procedures internally and externally using VHF and UHF equipment.• Planned and coordinated the maintenance of sea survival equipment.• Conducted routine maintenance to ships equipment.