I managed all operational areas of the college including Learner Services, Facilities, IT Network, Marketing, and Human Resources. Specialized in Learner Journey operations. ♦ I lead changes processes to improve operations and develop sustainable solutions.♦ I monitor expenditures to ensure that the organisation operates within its budget.♦ I initiated a new reporting cycle for support services utilizing associated impact measures to optimize curriculum planning. ♦ I devised an e-learning strategy and analysis of ICT infrastructure to optimize learner engagement and positive learning outcomes.♦ I organized and developed public/learner focus groups to develop effective communication strategies. ♦ I present papers at committee meetings and attend oversight committee meetings while coordinating with Lead Councillor and other internal stakeholders. ♦ I managed facilities operations by converting underutilised spaces into new modular teaching spaces through complete project management of construction.♦ I oversaw planning and managed remodel of an existing office complex into a new adult learning centre through detailed organization and planning. ♦ I developed safeguarding policies and procedures in coordination with external organizations to increase safety for learners earning nomination for Safeguarding Lead.♦ I optimized operational performance and achieved a 50% increase in learner satisfaction.♦ I delivered 30% in savings on contracts through financial planning and monitoring from initial substantial deficit.♦ I implemented a whole service approach across technology and ICT purchases achieving a 98% data accuracy rate. ♦ I designed marketing initiatives to increase utilization of financial support for learners achieving a 50% improvement.

As Support Services Manager, I oversaw Learning Services, Facilities, IT Network, Marketing, Finance, and Human Resources operations across 3 sites. ♦ I improved operations within Learning Services to achieve a 40% increase in learner satisfaction. ♦ I managed a team to develop a dedicated website for course listings and integrated social media strategies into marketing strategies to promote service proposition. ♦ I improved facilities while yielding 32% in savings across contracts in collaboration with curriculum and internal stakeholders. ♦ I devised and executed operational efficiency processes to reduce staff and associated costs by 30%.

While Head of Customer Services, I led customer facing operations within the medical claims department to optimize client service levels and maintain world class customer services. ♦ I spearheaded issue resolution for customers to identify and implement solutions. ♦ I developed a dynamic results-driven environment and motivated staff through positive change while improving customer service operations by restructuring teams.

I managed operations for the medical claims department while supervising administration, helpdesk, marketing, and sales.