Lisa Wetherald Email & Phone Number

Intercontinental Buckhead Atlanta

W Atlanta - Buckhead

● Sole event manager for group programs for 9,000+ sq.ft, 291 room, luxury Buckhead property ●Leader of the quarter, Q2 2014 ●Key contact for meeting planners, creating event orders, managing room blocks to event actualization and billing ●Through effective and personal client management, achieved individual Meeting Planner Satisfaction Index of 4.75 of 5 for 2014●Collaborated with all departments through written and verbal communications to meet and exceed client expectations ●Worked closely with Directors of Revenue and Event Management respectively to achieve forecasting goals

•Write marketing text for items such as brochures, flyers, client gifts, amenities, sales offers and internal newsletters•Responsible for escalated customer issues, ensuring mistakes are not repeated and creating a positive outcome •Handle social media from the operations side, monitoring sites and responding to posts on Trip Advisor and more•Recognized for exceptional, personalized gifts for VIPs and others by researching their career and other interests•Update the creative online calendar of events content for the W Atlanta-Buckhead and W Atlanta-Midtown locations •Gatekeeper for all gift certificates, trade outs and determine the value and ROI for all charitable donations•Work with the ownership team, sending weekly reports, coordinating meetings, organizing budget reviews, etc. •Georgia Hotel & Lodging Association (GHLA) Nominee for Outstanding Administrative Employee of the Year in 2010•Spearheaded the publication that resulted in winning the GHLA Award for Special One-Time Event in 2009

Promoted to include additional responsibility for all cash transactions, deposits and auditing the front desk agentsResponsible for reconciliations and over $20K in cash, being the only one with exclusive access to the main bank

Member of the grand opening team, offering exceptional service by ensuring the customer's needs were exceededReceived the hotel's first Talent of the Month Award in January of 2009 for extraordinary service and reliability

Promoted to manage 8 to 20 people depending on the season, due to exceptional service, loyalty and dependabilityWorked with the owner to determine all advertising, including placement, cost, content, execution and designHandled customer issues, employee training, quality control, scheduling, reviews and often worked the storefrontCoordinated the opening of a new store, scouting locations, overseeing construction, hiring staff, training and moreRenovated the store, determining needed upgrades, supervising contractors, workflow and time management

Worked at one of the busiest franchises in the U.S., selling phone and store-based orders and managing inventory Won 2 Customer Service Representative of the Year Awards, ensuring accurate, timely and quality deliveriesRegularly prepared supplies for baskets and often assisted in the production of arrangements during busy seasons

B.A, Journalism; Public Relations

Certificate, Hospitality Administration