Provide third level escalation support for the Global Network Operations Center for all voice and data issues.Experience with Call Manager, PRIs, dial peers, route patterns, translation rules, EIGRP, OSPF, MPLS, BGP, switching at layer 2 and 3, working issues from end to end encompassing a global network infrastructure.Monitor, respond and resolve trouble tickets, document, and provide status updates and issue resolutions to all customersTroubleshoot customer voice, video and data issues globallyPerform and maintain configurations, IOS upgrades, troubleshoot hardware failures and circuit issues from T1 to OC3.Troubleshooting RF equipment, telephony equipment, including channel backs, digital cross connects, and the T-1/E-1 carrier systems.Proven experience with network management systems.Proven experience with equipment such as BERT tester and terminal emulation software. Troubleshooting IP routing and switching theory, frame relay, MPLS, VoIP configurationImplement QoS and link efficiency mechanismsBroad knowledge of the operational, integration, and testing characteristics of satellite, data, voice and RFTroubleshoot and maintain remote video streaming systems

British Petroleum – June 2007 – October 2008Support for the third largest refinery in the United States.Help maintain documentation (IP addressing, hardware inventory, Fiber Optics )Maintain tools such as WhatsUP, IP Control, CiscoWorks, SolarWindsReplace failing parts and equipment through entire refinery and interface with Cisco TAC for RMAs Rack switches and bring them online and into the production networkAdd, change or remove minor configuration on switches for troubleshooting or to bring configurationup to BP standardsTroubleshoot any issue on switches (Duplicate IP issues, latency, errors, loss of connectivity not due topower)Troubleshoot Ethernet cabling, activate ports, replace, run and punch down Ethernet cabling Install new fiber jumpers for connectivityTroubleshoot issues with existing fiberSite surveysInstall and turn up VoIP phonesAssist in projects such as Blast Resistant Modules, Personal Accountability, LAN Refresh, VSAT, REG andaudioVisual within units, Texas City MAN Migration, STG 805, remove EOL switchesMonitor equipment for hardware failuresProvide IP addresses and switch access for new server installations in Texas City Resolve Texas City LAN Operations tickets turned in by end usersCisco TAC (Technical Assistance Center) – September 2005 - June 2007Worked as an escalation point for Mexico and Budapest Routing Protocols TeamsWorked on Houston TAC Routing Protocols Team solving Cisco TAC cases relating to BGP, EIGRP, OSPF, RIP, redistribution, NAT, PBR, QoS (rate limiting and traffic shaping), multicasting, HSRP, DHCP, NAT, GRE, VPN and other issues.Some Cisco router and switches platforms worked on include 800, 2600, 2800, 3600, 4000, 6500, 7200, 8000 IGX, and 120000.Lead training classes on various routing protocols to other Cisco TAC teams