Lisa Wiggins Email and Phone Number

JUNE 2019-PRESENTDIRECTOR OF CLIENT MANAGEMENT at ApprenticelyThe Client Relations Director is responsible for establishing working relationships with Corporate partners as well as the following responsibilities:• Develops strong working relationships with industry in order to develop long-term corporate partnerships and collaboration.• Seeks opportunities to establish new relationships with small, medium and large businesses throughout the state of Arkansas. • Moves Corporate partners from awareness to commitment by determining the talent and organizational needs of the Corporate partner. • Maintains consistent documentation of meetings, collaborations, event attendance, etc. through appropriate team tools (i.e. – Hubspot, G-drive, etc.). • Reviews and evaluates requests for apprenticeship programs to include corporate partner and academia.• Participates as a member of various business associations to represent ACDS & support all objectives2013-2018LEARNING AND DEVELOPMENT SPECIALIST, REGIONS BANK Conducted new hire training which includes customer service skills, selling techniques, product knowledge, banking procedures and relationship building skills  Delivered management level training such as leadership skills, coaching, and mentoring programs Performed personal evaluations of banking professionals to determine their level of competencies Traveled 80-90% within a 15 state footprint to conduct training and perform observations within branch

Responsible for delivering new hire and management level training courses across 15 states. These training classes include customer service skills, selling techniques, coaching skills, product knowledge, relationship building skills and technical knowledge.

Managed a team of recruiters that searched for talented and successful business sales professionals. Led a recruiting program to attract recent college graduates into entry level sales positions. Created job descriptions and presented job offers. Conducted interviews with candidates and provided feedback to hiring managers. Coordinated training programs for new hire sales professionals. Attended job fairs and presented at various organizations to promote the company.

Designed, developed and implemented a professional leadership development program focusing on Strengths Building, Collaboration Management, Coaching for Peak Performance and Targeted Selection recruiting methodology. Coordinated and conducted new hire orientation training program. Developed, hosted and coordinated the Sales New Hire training program through blended learning.

Managed, developed and implemented new hire sales training for telecom retail sales representatives. Developed, coached and mentored a team of five training professionals. Created and implemented a Sales Leadership Management program and delivered throughout 26 states.

Successfully managed a statewide sales territory selling temporary and permanent staffing solutions.Recruited, interviewed and placed candidates in temporary and permanent clerical and industrial positions. Promoted to Director of Training; Developed and delivered training including courses such as customer service, selling techniques, interviewing processes, coaching skills, management programs, and technical skills. Led the quality initiative program and successfully achieved ISO 9001 certification for the company.