• Being part of the frontline team - Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.• Delivering high levels of Customer Service• High levels of problem solving and decision-making ability, escalating where appropriate and effectively collect visitor feedback.• To engage with both customers as well as staff in a timely & effective manner to enhance store operations with both• Have a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day

• Manage the media distribution of all Studiocanal theatrical features via Hard Drive, Electronic, or Satellite delivery to cinemas across the UKI.• Liaise daily with digital providers including Deluxe, Harbour & MPS with regards to print ad materials delivery• Ensuring on a film-by-film basis, we are looking at the most cost-effective methods of cinema distribution across different patterns• Regularly coordinate with the sales team & servicing about delivery & production timelines of theatrical material features• Utilising MACCS theatrical booking system & internal playlist to supply weekly booking list to digital distribution providers, to ensure all Studiocanal theatrical bookings, arrive in time for their playdate• Point of contact for all incoming enquires including missing DCP sends and cinema technical liaison • Produce KDMS for all live screenings and being responsible for the screening schedule• Coordinate with the UKI sales team to ensure accurate budgetary records for internal review on a film-by-film basis.

• Providing excellent client service and project management • Understanding client needs and requirements, ensuring projects run on brief, on budget and on time, providing regular contact / updates to clients across all aspects of the integrated campaign, and raising a flag if a project starts to run over the agreed scope.• Using strong interpersonal skills to build and maintain strong relationships as a trusted advisor for senior clients and Industry Stakeholders across a portfolio of accounts • Provide information when requested and resolve all client requests and complaints quickly, accurately, and in line with any client specific SLAs, while keeping sensitive information confidential as necessary• Coordinate events, including conventions, conferences & trade shows, from pre-build to on-site to anticipate and resolve issues quickly. Create exhibition stands with third party vendors, making sure that all vendor creation requests, POs and quotes match and any payment terms and financial information are met, that all installers have the correct Health and Safety documents including RAMS for the venue • Organising Bespoke POS for Exhibition, including permanent displays, making sure that they have all the relevant creative guidelines and get all the necessary approvals and any changes when needed • New business development seeking out opportunities in the market, while also retaining and growing existing accounts through regular engagement and communication • Handling sensitive and highly confidential information • EA to Managing Director when required including organising travel, meetings, credit card reconciliation • Managing budgets & analysis, supplying accurate and timely forecasting spend and track progress using all available data• Update databases, spread sheets & raise invoices. • Created with IT an internal stock management system for POS and merch and helped with the integration of the warehouse fulfilment processes and procedures

• Attend client briefing meetings as required. Take a leading role in offering advice and support and following up where necessary • Problem solving and before escalating issues I will have exhausted all possible outcomes but know when to ask for help if needed • Liaising with all relevant internal departments to put in place a set of best practices to enable us to manage the workflow on production and print requirements on a daily basis and managing any issues.• Arranging meetings with potential clients,• To co- ordinate Installs and take overs of cinemas to provide good quality photos for clients to present to the US, this includes Installing in cinema POS for Multi Medias myself so that there is good coverage for the event • To co- ordinate events including Comic Con & Conferences, making sure that all the deliveries arrive on time, all paperwork is submitted and that the stand build is organised, • Interpreting client ideas to develop into a full creative and structural brief to manage a seamless production delivery by supplying multiple internal stakeholders with clear actions, timelines and support at all times during the life of the project and take full responsibility for service delivery and that they translate into different languages for worldwide releases• To actively work with each client and with internal departments to ensure that Creo is continually improving service levels• Work with Merchandisers to make sure that all merchandise is delivered into Creo in a timely manner without any shortages • Organising Bespoke POS for Exhibition, including permanent displays, making sure that if Creo create the assets that they have all the relevant company logos and legal lines displayed• Working with Exhibition for their In Cinema POS needs on a regular basis • To drive and manage sales and growth with each client • Update databases, spread sheets & raise invoices.

• Understanding the requirements of our clients • Meeting clients each month to review account progress and identify opportunities• Form positive business relationships with clients • Provide all clients with an SLA outlining our agreed performance targets• Supply client reports to demonstrate MPD’s customer service and performance• Liaise with directors at MPD & Delta to develop our accounts and increase turnover and profitability• Constantly review our processes, ensure they are correct for each business function• Reduce costs wherever possible whilst maintaining efficiencies• Motivate, influence & guide the staff to provide a first class service to our clients• Monitor staff performance to ensure compliance to procedures and job specification• Provide management reports to demonstrate the effectiveness of the account• To arrange events (this included arranging the dressing of front of house materials at cinemas & junkets, making sure all POS were available for the premieres, goody bags for corporate events, and the dressing of Number 11 Downing Street for a Christmas film themed children’s party)• Knowing how much POS, the client needed to order to service Exhibition & events for the life time of the film, so they didn’t over or under order on materials • To arrange installations whether it was a standee install to the top 100 cinemas for maximum exposure or a special one of bespoke install for an event.

• Co-ordinating the distribution for new launches• Co-ordinating with production department, distributors, finishers and shippers • Co-ordinating the distribution for overseas territories with shippers• Negotiating with clients and costs with transport companies• Negotiating with fulfilment companies with regard to distribution operating a just in time theory• Liaising with transport companies and warehouses• Preparing overseas reports for accounts/payments• Managing movement of stock from UK to other overseas markets• Producing overseas shipping records on the shipping system (Iwiz)