Lisa Williamson Email and Phone Number

• Responsible for the performance of a team of up to 80 warehouse operatives in delivering food orders from the warehouse to store on time everyday• Negotiated with other departments to allow us extra time to fill orders and maximise efficiency • Persuaded employees to go the extra mile for Lidl, by building relationships employees were much more willing to do overtime or change job role through my respectful position• Maintained databases for over 600 products with immaculate precision• Took ownership of problems, if stores reported missing or below standard stock by further. By identifying the root problem – operator error, mislabelling or haulier/supplier issues I was able to resolve the issue and monitor the results of changes such as further picker training. Further building trust in our stakeholders as errors were appropriately dealt with

• Presented to senior management in a confident and professional manner the weekly progress and performance of Health and Safety related issues in ski resorts in France, Switzerland and Andorra• Led a team of reps on airport transfers to ensure all customers were welcomed and escorted to their coaches for onward travel• Further developed my French to a conversational level with staff and third parties such as hoteliers• Resolved complex customer issues – liaised with third parties to track missing items, resolve complaints or make enquiries that would benefit our customers stay• During office time, I connected over social media, email and telephone with over 100 reps to answer queries and ensure they were providing excellent customer service• Created, maintained and shared excel databases and graphs to senior management about resort performance in specific areas such as health and safety ratings

• Responsible manager for a team of twelve forklift drivers, encouraged and supported them to work to their full potential despite their limited employment time• Thrived in busy and demanding situations always keeping calm, logical and communicating to my team• I was often the negotiator between other sub-contractors and departments resolving resource conflicts, making decisions with prioritising work• I would use my persuasion skills to convince other functional areas to reassess their plans to be more cost effective, this helped ensure the opening ceremony logistics department came in well under budget whilst delivering exceptional results

Working at one of the highest elevated Dude Ranches in Colorado; I was responsible for greeting new guests, making them feel welcomed and ensuring all their dining requests were fulfilled. I was the most experienced waitress and taught the three other waitresses may skills to better the customer experience. I also rode often and am a capable Western and English rider and horsewoman.