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Strategic global leader with 20+ years experience in boosting customer retention, increasing revenue and improving customer lifecycle across industries for SaaS-based solutions. Highly skilled at analyzing key data points to strengthen all aspects of the customer journey with Enterprise, Commercial and high growth small and mid-size businesses. An inclusive leader known for ability to drive world class teams, impact sales, execute solutions to improve customer success and collaborate with cross-functional teams to champion customer needs.
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Sr. Director, Global Customer SuccessLastpass Sep 2023 - PresentBoston, Massachusetts, Us -
Sr. Director, Enterprise Customer SuccessPagerduty Mar 2022 - Sep 2023San Francisco, Ca, Us -
Sr. Director, Commercial & Smb Customer SuccessPagerduty Sep 2021 - Mar 2022San Francisco, Ca, UsLeading PagerDuty's Commercial and APJ Success organization with a focus on increasing customer business value through productive engagement and adoption on the PagerDuty Platform.
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Director, Global Enterprise Customer SuccessDatadog Oct 2019 - Sep 2021New York, Ny, UsStrategic leadership to CS Managers, CSMs and customers in the Enterprise segment. Responsible for the customer experience including the full customer lifecycle from pre-sales, on-boarding, ramp and growth for Enterprise customers globally. Rapidly scaled the global team to support revenue growth and established KPIs that improved the customer experience. Led continuous improvement efforts through collaboration across the organization. -
Global Director, Customer SuccessEbsco Industries, Inc. May 2017 - Oct 2019Birmingham, Al, UsStrategically led global Customer Engagement Managers responsible for driving adoption to improve customer success model, boost customer retention and increase revenue. Spearheaded cross-functional strategies to scale workflows. -
Sr. Manager, Customer Success, Us & CanadaEbsco Industries, Inc. Jan 2013 - May 2017Birmingham, Al, UsLed, coached and managed a team of high performing Customer Success Managers responsible for full suite of optimization, enablement and consulting services.
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Sales Manager, Sales OperationsEbsco Information Services Jul 2005 - Dec 2012Ipswich, Ma, UsResponsible for strategic vendor relationships and sales enablement. -Built and nurtured relationships with largest and most strategic vendors managing all aspects of the account. -Aligned EBSCO's global sales organization with a clearly-defined sales strategy designed to blend sales methodology and sales process. Working closely with Sales Leadership, focused on increasing productivity, reducing time to ramp and maximizing opportunities with customers. -
Sales Manager, Federal & Government Market, Medical MarketEbsco Information Services Jul 2002 - Jun 2005Ipswich, Ma, UsKey member of executive team responsible for driving sales team and strategies for new markets. Increased revenue growth by leading development and execution of Go-To-Market strategies.
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Sales ManagerEbsco Information Services Mar 1999 - Jun 2002Ipswich, Ma, UsLed and scaled high performing sales team responsible for pipeline generation and revenue targets. Developed and executed initiatives to drive upsell motion.
Lisa Winship Skills
Lisa Winship Education Details
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Endicott College - Van Loan SchoolMaster Of Business Administration (Mba) -
Western Michigan UniversityGeneral
Frequently Asked Questions about Lisa Winship
What company does Lisa Winship work for?
Lisa Winship works for Lastpass
What is Lisa Winship's role at the current company?
Lisa Winship's current role is Global Customer Success Leader.
What is Lisa Winship's email address?
Lisa Winship's email address is li****@****ghq.com
What is Lisa Winship's direct phone number?
Lisa Winship's direct phone number is +197826*****
What schools did Lisa Winship attend?
Lisa Winship attended Endicott College - Van Loan School, Western Michigan University.
What skills is Lisa Winship known for?
Lisa Winship has skills like Account Management, Sales Operations, Sales Process, Sales Presentations, Management, Salesforce.com, Training, Lead Generation, Sales, Sales Management, Customer Retention, Leadership.
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