• Develop strategy to infuse organization with support for divisional priorities, and shared values.• Continually analyze, anticipate, and identify needs for education/communication, and opportunities to engage with and champion change management among associates. • Effectively write and edit clear, concise communications materials for various audiences, including members, providers, accounts, brokers and internal associates that reflect the business objectives and engage key stakeholders.• Collaborate with, oversee, implement and adhere to style guide and consistencies in writing style.• Utilize PowerPoint and other graphical design programs to collaborate on packaging content for the EVP and other senior leaders.• Develop and implement executive communications—championing divisional priorities and values.• Develop and implement communications soliciting participation in corporate-sponsored events• Develop and implement communications soliciting timely associate completion of required actions, including but not limited to: mandatory training, compliance activities, submission of Associate Satisfaction action plans, annual election of benefits, performance assessment activities and documentation, etc.• Manage creative development of media, such as emails, newsletters, websites, videos and SharePoint pages, to engage target audience(s).• Develop and implement communications soliciting associate participation in Divisional events and forums. • Conceive of, plan, organize and execute activities and events supporting aforementioned messaging and communications.

Instruct Technical Writing and Business Communications, English 101 (College Writing and Composition), English 102 (English Literature) and English 052 (Developmental Writing). Courses taught in both traditional and multi-media classrooms for both standard college populations and English Language Learners.

Wrote regular feature articles that appeared in the Baltimore Sun, Washington Post and Tribune Media’s Web site Metromix. Topics included: Arts and entertainment; real estate; business; technology and dining.

• Apply a structured change management approach and methodology for the global supply management chain transition, based on a situational awareness of the details of the change and the groups being impacted by the change. Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.• ·Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.• ·Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.• ·Support the execution of plans by employee-facing managers and business leaders.• ·Be an active and visible coach to executive leaders who are change sponsors.• ·Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.• Identify resistance and performance gaps, and work to develop and implement corrective actions · Create and enable reinforcement mechanisms and celebrations of success.• Work with project teams to integrate change management activities into the overall project plan.• Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation.

• Transform Change Management Strategies into executable plans including targeted multi-channel communication campaigns. • Author strategic communications for business units in the U.S., EMEA and APAC to support enterprise-wide Salesforce Platform adoption, including communications from key leaders and executives. • Create a best practices body of knowledge to ensure communications are on-brand, properly written, and rigorously vetted. • Manage Salesforce intranet communications and design web pages. • Create employee training modules including micro-learning videos, virtual Web Ex trainings, live trainings, and condensed “on-the-go” trainings to boost use and adoption of the Salesforce Platform• Develop, shoot, and edit videos to support the business and external Customer Relationship Management (CRM). • Create ancillary materials to support campaigns including logos, promotional items, and info-graphics.

• Develop unified strategic messaging for a variety of audiences, including leadership and both internal and external stakeholders of key enterprise projects.• Collaborate with change management leaders, project managers, and product owners to develop a vision and objectives of the communication campaigns. • Write and execute messages and emails to those impacted by enterprise changes. • Design and develop communication collateral, including presentations, leadership talking points, fact sheets, eNews, print media, and videos to achieve specific communication objectives.• Develop, create, and deliver onboarding, training modules, and curriculum on various change management initiatives and for employee professional development company wide.• Monitor communication metrics and training effectiveness post implementation.• Prepare Communication outreach: focus groups, working sessions, feedback discussions, etc.• Track and report issues to the Change Management Lead and/or project team.

• Authored communications from senior leadership, Human Resources, and Information Technology departments. • Disseminated internal communications information to employees via corporate intranet, company-wide emails, and weekly newsletters. • Evaluated and reported communication effectiveness across corporate business divisions with content owners and stakeholders to ensure that objectives were met, and outcomes were realized.• Collaborated with other writing and editing teams, both internal and external, to create multi-channel material. • Established and maintained a publication schedule. Held editorial meetings and maintained editorial calendar.• Submitted press releases to PR Newswire and provided analytics on media impact. Compiled bi-weekly newsletter “clipbook” for leadership on the company in external news articles.• Prepared weekly/monthly data analytics on intranet usage via Google Analytics and SharePoint. Created weekly/ monthly reports on behaviors including trending articles and topics. Adjusted content based on analytics.• Prepared images for publication including photographs, charts, info-graphics, presentations and other visuals. Shot and edited videos for intranet. Worked with outside vendors on video submissions

(Employed with Baltimore City Dec. 2002- Aug. 2011. Position was eliminated and transferred to Montgomery County, Aug. 2011 to April 2012)• Supported internal communications by effectively disseminating information to employees via corporate intranet. Researched and managed the development of all local, state federal and private grant applications to support active program development related to the school system’s Master Plan.• Consistently won $10-$15 million in competitive grant funding annually. • Wrote grants to federal funders (entitlement grants and competitive funding), including the U.S. Dept. of Education, Dept. of Justice, National Science Foundation, National Oceanic and Atmospheric Administration and the Centers for Disease Control. Responsible for all electronic submissions of grants. • Developed and coordinated partnership grant opportunities with outside community organizations. • Conducted grant writing workshops for administrators, faculty, staff and community stakeholders.

Assisted professors and staff in the departments of development, corporate and foundation relations, grant services, alumni relations, public relations and annual giving with communications. Provided research on funding sources. Wrote proposals to donors, local and federal grantors, and corporations and foundations. Maintained stewardship with donors. Worked with professors in the humanities department, the Sellinger School of Business and the department of sciences to write and submit competitive research grants. Maintained web pages for development and public relations offices.Assisted in writing college’s $80 million capital campaign, Preparing Tomorrow.

In charge of all stages of editing, layout, design and pre-press production of 70,000 weekly newspaper. Edited stories from reporters, freelancers and wire services. Wrote articles and designed advertisements on an as-needed basis. Worked as primary contact with printer to assure print quality and coordinate editorial needs. Managed two page designers, one staff photographer and two reporters. Set editorial schedule.Re-designed newspaper from broadsheet to tabloid format. Helped launch newspaper website.