Lisa Woolf Email and Phone Number

Implement Windows 2003/2008 servers both stand alone and cluster servers and VMWare guests as part of project deployments. Participate in customer project meetings to gather requirements. Complete customer projects on time meeting aggressive time frames. Participate in projects to test, prepare for and deploy Veritas Storage Foundation for Windows. Create and maintain documentation for the process of installing Windows OS, Windows Clustering and Veritas Storage Foundation. Test OS build image on all new server hardware researching and providing necessary drivers for NICs, HBAs, Mass Storage Controllers. Provided on-call pager support for 24x7 daily operations and during rotating week end support schedule. Provided quick resolution to severity 1 issues while also providing root cause analysis.

Assisted in Data Center relocation from Ann Arbor, MI to Troy, MI which included preparing new Data Center for relocation by running necessary network / fiber cables. Rack and cable servers, during relocation. Racked and cabled new servers upon arrival, installed new Windows OS and VMware ESX 3.x servers and provided access to application teams. Implementation and support for 500+ Windows NT/2000/2003 servers including production web servers, cluster servers and virtual machines. Special projects including redesign of several current production systems to provide for disaster recovery. Track and report all Windows security related patches using automated scan processes. Provide Sr Level support for all critical Windows servers and clusters.

Designed and implemented operating system architecture specializing in Windows 2000 and XP for General Motors Corporation. Developed operating system patch management processes and disaster recovery plans, beta test pre-release operating systems, and office products. Reduced shipping costs and repaired application capability issues on remote workstations. Minimized client support costs to deploy and administer Windows XP. Developed conceptual designs for corporate desktops including framework, processes, and enabling technologies for deploying and managing a corporate platform for Delphi Automotive. Integrated internally developed and vendor applications. Designed operating system standards, deployment methods, and a disaster recovery plan for Kelly Services

Planned and migrated from Novell Netware to Microsoft Windows NT Server and SQL Server. Restored and provided backups for servers and databases. Monitored, installed, and managed server performance, DHCP, and WINS as well as all trust relations. Created and maintained department website consisting of all operational procedures. Created and maintained user identification, password resets, and other general daily operational tasks. Cut helpdesk call time and improved efficiency of support personnel by creating an online procedures manual and toolbar

Coordinated and performed new branch office LAN installations, including hardware and software for all branches across North America. Managed configurations and deployment for clients and servers of all branch offices. Designed and developed a corporate support database for computer incident tracking and reporting