Lisa Wright Email & Phone Number

Greater Pittsburgh Area

Greater Pittsburgh Area

• Manage a team of five analysts responsible for an estimated 1,000 claims for key accounts totaling over $1MM annually.• Serve as primary contact for claim resolution. Create internal metrics reports on claim resolutions.• Reduced clients’ outstanding claims by 50% resulting in improved operating efficiency and customer satisfaction.• Analyze risk for internal and external customers.• Provide customer service to aid in the retention of customers.• Regularly participate in senior management meetings regarding risk, liability, and liquidity.• Work closely with sales team to provide customer service to aid in the retention of clients and maintain regular contracted key clients.

Greater Pittsburgh Area

• Worked with commercial clients to gather renewal information for property/casualty programs and supplied information to insurance companies• Analyzed quotes and coverage proposals from insurance companies and presented to clients.

Farmington, Ct

• Responsible for corporate property/casualty insurance and workers compensation/safety programs.• Interfaced with insurance brokers and carriers to handle renewals and coverage issues.• Developed monthly safety and OSHA training sessions for production facilities. • Developed return to work program for injured workers reducing lost work days by 30%.• Established managed care or channeled care system for all locations.

Windsor, Ct

• Investigated, evaluated, and settled multi-jurisdictional workers compensation and property claims.• Handled informal Connecticut workers compensation hearings.• Responsible for resolving property claims in neighboring offices for catastrophe duty.

Hartford, Connecticut Area

• Provided customer service to agents, field personnel, and whole life policy holders.• Chaired task team to track and improve the quality of customer service.