Work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Process improvement & requirements management: 1. Actively and regularly interact with business users to collect and analyze business requirements as well as deal with ambiguity to discover true requirement to IT application system; 2. Identify system improvement opportunities via analyzing business requirement / system functionalities and IT industry trend to fulfill on-going business need; 3. Work in close collaboration with IT development team to well integrate business requirement with system solution; 4. Balance between local business requirement and global system standard to provide sound short / long term solutions; 5. business requirement development especially prototype design with Axure-Pro and requirements management; 6. Assist in data clean-up / data migration / conversion exercise, conduct functional test , design UAT and coordinate testing with users; 7. Present sound system solution to key business users according to business requirements; Service operation improvement: 1. Facilitate benefits capture from investment on system and process by promoting IT systems to users to improve the effectiveness and efficiency of business operation and users system use knowledge and quality of data; 2. Utilize ITIL knowledge to improve enterprise service model, improve NC Region user satisfaction via hotline and support mailbox; 3. Prepare regular national reports on client engagement performance, KPI, flash report to facilitate the engagement management on fine tuning business strategy.

work as BA manager in ERP department.take participate in servral insurance project, like insurance core business project (NCI, Dragon Life), CRM project (MinSheng Life), Group Sales Force Automation project (PICC Life). and take role as presales in core business project of Prudential insurance life. take in charge of the following aspects work in project. 1. Participate in pre-sales for system business introduction and tender preparing.2. Business communication and solution provided. 3. Requirements development and requirements management. 4. Prototype design with Axure-Pro and databse design. 5. Projects management includes confirming scope of work, making development schedules, estimating for completion, holding milestore meeting, Supervision of project progress to ensure delivering results on time.6. Help the development team to finish system design 7. UAT Environments Deployments,Take charge of Configuration management with VSS, SVN. 8. take part in data migration with datastage tools. 9. System maintenance and customer relationship maintenance.