Lisa Fernandez Email & Phone Number

Miami, Florida, United States

✦Develop deeper relationships with clients and act as their primary contact with the company.✦Support events and other promotional activities at your assigned properties.✦ Lead the contract renewal presentation process for all assigned accounts.✦Establish and develop appropriate business relationships with property owners and property board members.✦Ensure retention and satisfaction of all assigned clients.✦Facilitate communication between clients and Network Operations to resolve open tickets and performance issues for Support and Engineering teams.

Weston, Florida, United States

✦ Strategic Direction: Lead the team, ensuring the highest satisfaction through strategic guidance.✦ Process Improvement: Implement best practices, optimizing operations for retention and efficiency.✦ Cross-Functional Collaboration: Collaborate across teams to align service initiatives with goals, maximizing outcomes.✦ Trusted Advisor: Build strong relationships, exceeding expectations for long-term loyalty.✦ Performance Management: Set goals, conduct reviews, and coach the team for continuous growth and high performance.✦ Industry Awareness: Stay updated on trends, technologies, and competition for a competitive edge.✦ Reporting and Optimization: Deliver comprehensive reports, enabling data-driven decision-making.✦ Budget Management: Allocate resources effectively, exploring cost-saving opportunities without compromising quality.

✦ Customer Education and Feedback: Educated customers on product features, benefits, offers, and payment options, while providing valuable feedback to internal teams for continuous messaging improvement.✦ Cross-Functional Collaboration: Collaborated with cross-functional teams to address customer concerns and escalate issues when necessary, ensuring prompt resolution and customer satisfaction.✦ Remote Relationship Building: Developed solid remote relationships with internal team members, customers, and direct reports, fostering effective collaboration and teamwork.✦ Technical Proficiency: Demonstrated expertise in Google Office Suite, Microsoft Office Suite, and CRM systems, leveraging these tools to drive business growth and streamline workflows.

✦ Escalated Inquiry Resolution: Responded to escalated customer inquiries through various channels, including phone, email, and live chat, providing prompt and satisfactory resolutions that meet or exceed customer expectations. Utilized active listening and problem-solving skills to address complex issues and ensure customer satisfaction.✦ Customer Transaction Management: Effectively managed customer transactions, such as processing refunds, cancellations, order modifications, and coordinating replacements. Ensured accuracy and efficiency throughout the process, maintaining a customer-focused approach to resolving transaction-related concerns.✦ Product Identification and Expertise: Assisted customers in identifying products that best suited their needs by understanding their requirements and preferences. Utilized in-depth product knowledge and expertise to provide personalized recommendations, enhancing the overall satisfaction of customers.

23555 Sw 112Th Ave, Homestead, Fl 33032

✦ Data-Driven Student Monitoring: Tailored data analysis methods to closely monitor student progress, identifying potential risks and implementing targeted interventions for improved outcomes.✦ Advisor and Student Engagement: Served as a reliable advisor, offering guidance and support to foster student engagement and success. Utilized effective communication and problem-solving skills to address student needs and promote a positive learning environment.✦ Innovative Curriculum Development: Introduced innovative ideas and educational technologies into the curriculum, enhancing student learning experiences and promoting active participation.✦ Engaging Presentations: Conducted dynamic and interactive presentations to deliver educational content, capturing student interest and facilitating effective knowledge transfer.

North Minneapolis

✦ Supportive Environment: Create a supportive environment that fosters open communication and a sense of belonging, promoting student engagement and a positive learning experience.✦ Effective Communication: Utilize effective communication skills to ensure students are well-informed about the curriculum, learning objectives, and expectations. Encourage active participation and provide clear guidance for effective learning.✦ Training Emphasis: Emphasize the significance of training in teaching, focusing on equipping students with the necessary skills and knowledge to comprehend and retain information effectively.✦ Diverse Assessment Methods: Utilize various assessment methods, including testing and interactive activities, to gauge student understanding and provide timely feedback. This approach enhances learning outcomes and allows for individualized student support.

Minnesota, United States

✦ Alcohol Promotion: Travel to different locations as a brand ambassador to promote various alcohol companies, creating brand awareness and driving consumer interest.✦ Cocktail Creation: Pour and create cocktails, showcasing mixology skills and offering consumers unique and enticing beverage options.✦ Upselling: Actively engage with consumers, utilizing effective upselling techniques to increase sales and promote premium product offerings.✦ Fun and Exciting Atmosphere: Provide a positive and enjoyable experience for consumers, creating a vibrant atmosphere that enhances brand perception and encourages customer engagement.✦ Building Partnerships: Establishing partnerships that expand market reach and increase brand visibility.