Lisa Tran Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Manage, support, and monitor HR Systems on a day-to-day basis, ensuring data integrity through tasks such as adding new profiles, updating existing profiles, and conducting regular spot checks and audits. Contribute to the review, testing, and implementation of system upgrades, updates, and patches.• Lead in the onboarding and orientation process for new employees, providing HR systems training and collaborating with payroll, IT, Facilities, and hiring managers to ensure a seamless and positive onboarding experience.• Oversee the employee change process, efficiently managing contract revisions, issuance of letters, employment confirmations, internal transfers, and other employee status/profile changes.• Update HR policies to ensure compliance with employment legislation, Equity, Diversity, and Inclusion (EDI) best practices, and NI policy standards, ensuring that policies align with current regulations and industry standards.• Actively contribute to the development and regular update of content on the People & Culture SharePoint and Health and Safety intranet sites, ensuring relevant and up-to-date information is accessible to employees.• Serve as a point of contact for employee inquiries and issue resolution related to the Canadian and International Group benefits programs, providing timely and effective support to employees.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Served as the primary point of contact for employee-related HR requests, employment offers, employee benefits, payroll, new hire onboarding, and orientation. Provide annual updates on employee policies to ensure compliance with business and legislation changes.• Maintained and organized confidential records and files for HR, Finance, and Operations using SharePoint, OneDrive, and the HRMS system (Humi). This includes managing information on new hires, existing staff, terminated staff, investors, clients, and consultants.• Managed Augmentt's internal website on SharePoint, including creating new pages and updating content for all departments.• Collaborated with the Finance team to track payments and invoices, uploaded them onto HubDoc, and organized them for reconciliation in QuickBooks.• Lead, planned, and executed monthly employee engagement activities, fostering a positive company culture. Responsible for managing internal training and development programs, coordinating holiday activities, and continuously improving employee satisfaction.• Acted as the first point of contact for internal IT support tickets using Freshdesk. Responsible for provisioning software licenses through Chargebee, editing account details in Salesforce, and performing administrative tasks in M365, 1Password, and Zoom.

Toronto, Canada Area

• Wrote weekly featured blog content and posted it on the company website to further Connected’s strategic mission of being the number one product development firm by 2020. Blog content included the Connector Spotlight series, Product I Love series, and event highlights/takeaways that showcased company knowledge, brand, and expertise• Created, monitored, and optimized all social content to drive traffic and ensured all key promotions and marketing campaigns came to life on social media using Buffer for Twitter, LinkedIn, Instagram, and Facebook• Increased social engagement across the channels by encouraging conversations with followers, influencers, and partners on a daily basis resulting in a LinkedIn followership increase from 2000+ in Oct 2018 to 10,000+ by Aug 2019 and an increase of 500+ Twitter followers to 1000+ followers• Worked with various departments across the company to define content marketing requirements, collateral, and business priorities to ensure the development and execution of an engaging, accurate, and compliant social marketing calendar• Wrote the award submission for Most Innovative Workplace as well as Best Workspace for The Elevated Awards which led to winning both awards in May 2019, beating out companies such as WeWork and LoyaltyOne• Supported the Events Marketing Manager in running internal and external events, tradeshows, and meetups which included running the booth at Collision—one of the most significant tech events in North America, hosting CivicTech TO, Product Tank, VentureOut, and the Toronto Product Management Association• Organized events and onboarded new members as House Captain for Bellwoods House, an internal house system where each new employee is assigned to a house, using a $500.00 quarterly budget• Organized and packaged Account-Based Marketing boxes to be sent to potential clients from Fortune 500 companies

Toronto, Ontario, Canada

• Created compelling written and visual content, including graphics, surveys, videos, reports, presentations, and briefing notes, to support branch and client communications.• Authored bi-weekly news articles for the branch's internal newsletter, reaching over 250 employees across Ontario. Also contributed articles to other internal newsletters within the Ontario Public Service (OPS).• Co-led the Excellence Canada initiative, utilizing strong project management skills to facilitate meetings, present information to senior management, and implement strategies for business excellence, innovation, and wellness. Resulted in IT Source achieving Gold level certification.• Provided project administration support for large-scale cost-saving initiatives, collaborating with project managers and champions. Responsible for meeting coordination, minute-taking, and report development.• Managed SharePoint requests for the branch and implemented web content and design changes across various intranet sites. Assisted with the successful transition of IT Source's Client Site to the new InsideOPS WordPress platform.• Led the transition of the unit's operational plan to an online platform, Planview PPM, ensuring alignment between time reporting and the unit's plan. Held the position of Planview Subject Matter Expert (SME) for the branch.• Designed a customized orientation video using Adobe Creative Suites that showcased IT Source. The video is now a key component of the specialized orientation for new staff, shown quarterly during the Cluster's Orientation Day.• Planned and coordinated events to boost staff engagement and participation. Collaborated with employee engagement committees, such as the Employee Mentorship Program and CAC Launchpad.• Led, planned, and hosted events for the pilot project, CAC Connect, while guiding incoming co-op/summer students. Focused on offering leadership opportunities to youth and increasing engagement.

Waterloo, Ontario

• Developed and delivered new training assets on a weekly basis, including e-learning modules, videos, and WebEx forums, catering to both technical and non-technical Global Sales employees.• Generated weekly enablement and sales strategy reports for upper management by conducting an in-depth analysis of data from multiple sources. Provided insights on sales performance, achievements, and clients. Reports were compiled and sent to the CEO of BlackBerry.• Authored compelling success stories on behalf of the President of Global Sales, reaching a global audience of over 4,500 internal staff. Showcased new BlackBerry clients and outlined the strategies employed to acquire them. These success stories served as valuable case studies for future reference.• Designed a targeted template for BlackBerry salespeople to effectively engage potential new clients. The template highlighted how the client's business values aligned with BlackBerry's offerings, effectively showcasing the value proposition.

Toronto, Ontario

• Created visually appealing communication and graphic materials, including posters, logos, and brochures, using Adobe Photoshop and Illustrator. Reached an audience of over 60,000 public servants, effectively conveying key messages.• Developed a Strategic Placemat, utilizing Microsoft Publisher and Adobe Illustrator, to outline the organization's structure and key services. This resulted in mass distribution to over 250 staff members, providing clear and easily understandable information.• Authored engaging articles for the internal employee newsletter, distributed bi-weekly. Produced clear and concise content that effectively increased viewership and engagement among the readership.

Waterloo, Ontario

• Implemented innovative marketing tactics to drive tenant acquisition, resulting in meeting monthly performance targets and gaining recognition from upper management for exceptional results.• Demonstrated excellent communication skills by effectively engaging with clients through various channels such as email, telephone, social media, and walk-ins. Proactively addressed their accommodation needs and ensured overall customer satisfaction, leading to improved client retention rates and the acquisition of new clients.

Waterloo, Ontario

• Developed engaging social media content and successfully organized multiple public events, including GI JAM, the MetaFandom Unconference, and Brown Bag Sessions. Served as a communications liaison between vendors and clients, ensuring effective collaboration. Resulted in high attendance rates, media attention, and forged new partnerships for the institute.• Demonstrated exceptional adaptability and quick thinking during the GI JAM event, efficiently accommodating an unexpected influx of participants. Collaborated with the team to debrief and swiftly developed an alternative plan, resulting in a successful event.

Waterloo, Ontario

• Created comprehensive client-facing instructional manuals, tutorials, and videos for HourRepublic, a software application designed to track high school volunteer hours. Publication of these resources resulted in high adoption rates among over 35 school districts in Ontario, effectively assisting schools in implementing the software.• Conducted thorough research and analysis to identify the most suitable grant prospects to support current social enterprise operations. Utilized this information to secure successful funding for the Waterloo Wayside Project, enabling ongoing extracurricular activities for seniors.

Sudbury, Ontario, Canada

• Proactively engaged with customers within the booth radius, effectively communicating the unique features and benefits of Canadian Tire's credit card. Demonstrated persuasive skills to acquire new credit card customers.• Fostered close interactions with clients, guiding them through the sign-up process for a credit card. Provided exceptional customer service to ensure a seamless and positive experience.• Played a key role in the setup and takedown of the booth, ensuring its efficient operation. Collaborated with the team to create an inviting and organized booth environment that attracted customers.

Executive Mba, Business Administration And Management, General

Ontario College Graduate Certificate, Human Resources Management

Bachelor'S Degree, Arts And Business, Speech Communication, Honours, Co-Operative Program

Activities and Societies: Vietnamese Student Association, University of Waterloo Retail Services Promotions Team International Studies.