Lisa Ackerman Email and Phone Number
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Lisa Ackerman personal email
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Highly effective global customer operations strategic leader. Extensive experience designing, leading, and transforming globally diverse and distributed teams supporting enterprise customers. Experience leading strategic program development managing cross functional teams collaboration resulting in high customer retention and growth.Customer Success, Adoption, Retention and Growth | Operational Excellence | Global Staff Development & Leadership | Cross Functional Collaboration | B2B Technology | Product & Software Lifecycle | Program Development & Management | Metrics Development and Decision-driven Analytics | M&A Integration | Private Equity and Venture Capital.
Consultant / Self-Employed
View- Website:
- breitideas.ws
- Employees:
- 5477
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Consultant / Self-EmployedChicago, Il, Us
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Vice President, Global Customer SuccessCrownpeak Apr 2022 - Apr 2023Denver, Co, Us -
Vice President, Customer OperationsBenchmark Analytics Mar 2021 - Jul 2021Chicago, Illinois, Us -
Vice President, Customer SuccessCareerbuilder Oct 2019 - Apr 2020Chicago, Illinois, Us(Lay-off due to Covid)CareerBuilder is a global, end-to-end human capital solutions company focused on helping employers find, hire, and manage talent. Led Customer Success teams responsible for managing post-sale journey for enterprise customers in four industry verticals. -
Senior Vice President, Customer SuccessStats Perform Jul 2018 - Sep 2019London, England, GbStats Perform (formerly STATS LLC) Managed global teams providing successful customer outcomes of Stats products and services. Lead processes managing the customer journey from pre-sales, on-boarding and implementation, customer experience management and technical support. -
Vice President, Customer ExperienceSumtotal Systems, Llc Oct 2017 - Jul 2018Gainesville, Fl, UsSumTotal Systems (and formerly Accero, Inc) a Skillsoft Company , is the global leader in strategic human capital management (HCM) solutions that helps Fortune 500 organizations improve productivity by improving the skills of their employees Managed global support, customer experience and operations teams focused on customer experience management and continuous improvement programs. -
Sr. Director, Customer SupportSumtotal Systems, Llc Jul 2011 - Jul 2018Gainesville, Fl, Us
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Director Customer SupportAccero Inc. (Aquired By Sumtotal Systems) Apr 2010 - Jul 2011
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Vice President, Client ServicesWest Notifications Group Mar 2003 - Nov 2009Omaha, Ne, UsWest Notifications Group (formerly CenterPost Communications) hosts and manages software-as-a-service multi-channel communications platform used by Fortune 1000 companies to acquire, care for, grow and retain customers via automated voice, email, fax and text notifications. -
Director, Sales OperationsCenterpost Communications Sep 2005 - Feb 2007
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Manager, Client ServicesCenterpost Communications Mar 2003 - Sep 2005
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Midwest Regional DirectorStar Caster Network May 2001 - Mar 2003Software and services company for the entertainment, acting and casting communities. Managed regional office including all aspects of operations; developed sales and marketing strategies, staff hiring and budget creation and allocation.
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Business Development ManagerMedia Revolution Oct 1999 - Jan 2001Santo Domingo, Distrito Nacional, DoInteractive marketing agency specialized in development of marketing campaigns for online environments.Generated new business leads with emphasis on the entertainment industry vertical. Facilitated, managed and structured presentations for prospective clients. Exceeded first quarter sales goal by over 40%.
Lisa Ackerman Skills
Lisa Ackerman Education Details
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Northwestern UniversityRadio/Tv/Film Into An Integrated Studies Major
Frequently Asked Questions about Lisa Ackerman
What company does Lisa Ackerman work for?
Lisa Ackerman works for Consultant / Self-Employed
What is Lisa Ackerman's role at the current company?
Lisa Ackerman's current role is Strategic Global Customer Success Executive | Customer Retention & Growth | Support | Services | B2B Technology l Transformation Leader.
What is Lisa Ackerman's email address?
Lisa Ackerman's email address is li****@****der.com
What is Lisa Ackerman's direct phone number?
Lisa Ackerman's direct phone number is +135226*****
What schools did Lisa Ackerman attend?
Lisa Ackerman attended Northwestern University.
What skills is Lisa Ackerman known for?
Lisa Ackerman has skills like Saas, Process Improvement, Strategic Planning, Vendor Management, Enterprise Software, Project Management, Program Management, Salesforce.com, Business Development, Product Management, Business Analysis, Customer Service Management.
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