• Strategic Execution: Streamlined operations, cutting workflow bottlenecks by 40% and boosting organizational agility.• Quality Assurance: Improved cross-functional alignment, reducing errors by 15%, enhancing client satisfaction, and minimizing scope changes.• Team Leadership: Mentored and developed high-performing teams of 10+ project managers and contractors through focused training and growth initiatives.• Strategic Collaboration: Partnered with executives on initiatives to triple Tecsys business by 2025, strengthening vendor relationships and aligning priorities for operational excellence.• Financial Oversight: Managed a $30M portfolio, driving profitability with a 40% average gross margin through effective resource and financial strategies.• Operational Excellence: Led data-driven improvements, optimizing project tracking and KPIs for under performing contracts, increasing revenue realization and efficiency

• Division Leadership: Led IT Governance, overseeing PMO, Vendor Management, IT Finance, QA, Risk & Performance Management, and Business Analysis functions to drive enterprise value.• Strategic Portfolio Oversight: Managed a $2.5M IT portfolio, aligning projects with organizational goals, optimizing demand, capacity, and budget adherence for measurable outcomes.• Technology Transformation: Deployed a new consumer online banking solution for 40,000+ clients, boosting digital adoption and reducing costs by 20%. Transformed commercial lending with a new solution and Agile framework, focusing on continuous improvement.• Framework Development: Established Vendor, Project, and Data Governance frameworks rooted in Gartner, COBIT, ITIL, and Info-Tech best practices, enhancing consistency, security, and compliance.• Process Optimization: Drove performance improvements, streamlining internal infrastructure by implementing RingCentral, reducing communication costs by 30%. Led data-driven initiatives, including deploying an AI-powered transactional monitoring solution to enhance fraud detection.• Vendor Management: Strengthened Vendor Risk Management to meet regulatory standards, improving compliance, risk mitigation, and supplier diversity (+15% YoY vendor engagement).• Agile Delivery: Implemented continuous delivery models, fostering knowledge sharing, agile adoption, and platform growth opportunities.• Leadership Development: Mentored project managers and analysts, resolving risks and dependencies while promoting professional growth.• Enterprise Collaboration: Partnered across functions to advance strategic initiatives, ensuring flexibility in enterprise architecture and adherence to risk and audit standards.• Data Governance: Established a data warehouse and governance framework, ensuring accurate reporting, improved data quality, and enterprise-wide informed decision-making.

Divisional Vice President, PMO & Application Systems (2014–2018)Senior IT Project Manager & Application Systems Manager (2007–2014)• PMO Leadership: Established the PMO, standardizing governance models, SDLC practices, and PPM solutions to ensure consistent execution, audit readiness, and financial visibility. Mentored teams and trained stakeholders, driving alignment and efficiency.• Technology Transformation: Led the launch of a 743,000 sq. ft. automated fulfillment center, consolidating operations from five facilities to drive e-commerce growth and operational efficiency. Modernized financial operations by transitioning Infor Lawson Finance Suite to Windows SQL. Migrated legacy pricing systems to a .NET solution, expanding promotions and reducing labor costs.• Enterprise Program Management: Directed financial and merchandising initiatives across 25+ systems, managing risks, inter-dependencies, and on-time delivery. Key projects: Implemented IBM Sterling Order Management, streamlining inventory and enhancing customer experiences. Integrated systems with Amazon Selling Services, expanding omni-channel capabilities. Transitioned from UPS to FedEx in 3 months, achieving significant cost savings.• Innovation & Agile Delivery: Delivered Bon-Ton’s first associate-facing mobile app using Xamarin and Agile, improving inventory access and pricing accuracy.• Team Development: Led high-performing teams of project managers, analysts, and developers, fostering collaboration, mentorship, and professional growth.Key Achievement: Consolidated operations into an automated fulfillment center, driving e-commerce growth while delivering enterprise-wide technology and process improvements.

• ERP & SCM Technology Leadership: Directed IT strategy for ERP and supply chain management (SCM) initiatives, overseeing Infor Lawson ERP (Finance, HR, Procurement), Kronos timekeeping, and proprietary budgeting/compensation systems.• Team Oversight: Managed a high-performing team of 12, driving operational improvements and system optimization to support business goals.• Technology Transformation: Spearheaded multi-million-dollar supply chain technology transformation projects, integrating procurement systems with key vendors and achieving significant cost reductions.• System Upgrades: Led the upgrade of budgeting systems, transforming a Microsoft Access-based tool into a robust, enterprise-level .NET solution, improving usability and efficiency for finance teams and business managers.

• HR Systems Integration: Led the consolidation of two legacy HR systems into an integrated Lawson Infor solution, streamlining Benefits, Payroll, and Personnel Administration during the merger of York Hospital and Gettysburg Hospital to form Wellspan Health.• Project Leadership: Managed high-profile software implementations and upgrades, overseeing project priorities, team deliverables, and stakeholder alignment to ensure successful and quality-driven outcomes.• Operational Excellence: Instituted project delivery methodology and defined system policies for archiving, backup, change management, and downtime, significantly enhancing operational efficiency and system reliability.