Lisa Gervais Email and Phone Number
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Results-oriented Senior Product Manager with expertise in crafting data-driven, customer-centric strategies that enhance user engagement, streamline onboarding, and boost product adoption. Adept at building and evolving product roadmaps, collaborating cross-functionally, and delivering impactful solutions that align with customer needs and business goals.Passionate about identifying and solving customer pain points through user research and scalable strategies. Skilled in leveraging data insights and competitive analysis to prioritize features, optimize key metrics, and craft compelling user stories.Proficient in designing and analyzing A/B testing and UX experiments to inform product decisions. Certified in Lean Six Sigma (Yellow Belt), with strong experience in agile methodologies, including Scrum and Kanban.A collaborative leader who fosters positive team dynamics and continuous learning across remote and distributed teams. Persuasive communicator, adept at influencing stakeholders at all levels and aligning cross-functional teams to achieve shared goals.TECHNICAL SKILLSProgramming Languages: SQL (basic), HTML (basic), React (basic); Project Management Tools: Zoom, Slack, Teams, MS Office Suite, Adobe Suite, GitHub, Confluence, Asana, Jira, Productboard; Data Insights: Snowflake, Oracle, Tableau; UX Design: Figma, InVision, Balsamiq; User Experience Software: Pendo
Zoom
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ZoomDenver, Co, Us
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Senior Product ManagerZoom Jan 2022 - Jun 2024San Jose, Ca, UsEnhanced the onboarding process to help new users quickly realize the full value of company’s product. Devised strategies to boost platform usage and extend customer lifetime value. Collaborated closely with product, design, engineering, marketing, and customer success teams to ensure alignment on growth goals and drive key initiatives.► Drove a 30% increase in Zoom Team Chat engagement within six months by analyzing user journeys, securing leadership buy-in, and implementing in-app onboarding, overcoming low awareness and adoption challenges.► Led the creation of a dedicated squad to address small UI usability fixes, increasing resolved issues by 75% per sprint and reducing related customer support tickets by 35%, establishing a prioritized process.► Tracked and reported on P&L and revenue metrics. -
Senior User Engagement Specialist Product ManagerElsevier Mar 2018 - Jan 2022Amsterdam, North Holland, NlDeveloped and implemented a comprehensive onboarding and support program for a proprietary content creation platform, leveraging PLG methodologies.► Increased feature adoption by over 25% and improved stickiness by 10% through user journey research, addressing pain points, and providing in-app onboarding, tutorials, messaging and customized support.► Launched a self-service resource center that reduced support tickets by 15%, enhancing customer onboarding and feature awareness.► Trained and established a new customer support team, reducing defect resolution time by weeks.► Coordinated cross-functional teams to define service level agreements and streamline defect escalation, enhancing customer support efficiency by 45%.► Featured onboarding and engagement speaker at Pendo User Conferences, recognized as one of Pendo's 20 MVPs. -
Senior EditorElsevier Dec 2014 - Mar 2018Amsterdam, North Holland, NlLed cross-functional teams to streamline content production, significantly boosting efficiency and collaboration.► Developed detailed project plans, identifying risks and implementing mitigation strategies, reducing time to publishing by months.► Implemented content review workflows, reducing errors by 50% and improving overall content quality.► Introduced automated content management tools, reducing manual workload by 30% and enhancing productivity.► Revenue forecasting and aligning acquisitions with the company’s strategic revenue objectives, tracked and reported on P&L for my projects.
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EditorWestern Governors University Jun 2014 - Dec 2014Salt Lake City, Ut, UsOversaw curriculum editing for a university serving 40k students, ensuring high-quality content and adherence to deadlines. Analyzed feedback to implement effective content revisions, elevating the overall quality and relevance of the university's educational programs.► Refined educational materials in collaboration with faculty, boosting student engagement and learning effectiveness by 45%.► Streamlined the editorial process, reducing project completion time by 20%, contributing to timely curriculum updates. -
Project Manager - ContentEf English First Jun 2012 - May 2014Lucerne, ChDirected the creation of multimedia ESL materials for over 200k learners and teachers, ensuring timely delivery and high quality.► Authored and managed academic content for both print and digital platforms, consistently meeting deadlines.► Collaborated with diverse teams to innovate content ideas, boosting learner engagement by 55%.► Researched TESOL best practices to align materials with educational standards and regional needs. -
Senior Foreign TrainerEf English First Jan 2011 - Jun 2012Lucerne, ChImplemented and managed teaching assistant program, leading a team of 20+ teaching assistants, ►Reduced employee turnover by 60% through professional development, fostering a collaborative and supportive environment.► Featured speaker at education conferences and recruiting events across Shanghai, enhancing company visibility.
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Managing EditorDigital First Media Inc. Jan 2008 - Jan 2011Wrote and edited hard news and feature stories for both print and digital editions of a large-circulation newspaper. Managed a team of 15+ newsroom and freelance staff, ensuring high-quality content production.►Uploaded and maintained content for paper's website and coordinated page layout & design for print edition.► Participated in an experimental project focusing on the 'digital first, print last' concept, re-imagining the news-gathering and publishing process.► Received recognition from the Michigan Press Association Awards: 1st place for Feature Story (2010), Honorable Mention for Feature Story (2009), and 3rd place for News Story (2008).
Lisa Gervais Skills
Lisa Gervais Education Details
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Central Michigan UniversityNews Editorial Journalism -
Deque UniversityWeb Accessibility Curriculum
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Deque UniversityIaap Was Certification Preparation Curriculum 2.0
Frequently Asked Questions about Lisa Gervais
What company does Lisa Gervais work for?
Lisa Gervais works for Zoom
What is Lisa Gervais's role at the current company?
Lisa Gervais's current role is Senior Product Manager | Driving User Engagement, Onboarding Success, and Revenue Growth.
What is Lisa Gervais's email address?
Lisa Gervais's email address is li****@****ail.com
What is Lisa Gervais's direct phone number?
Lisa Gervais's direct phone number is +181070*****
What schools did Lisa Gervais attend?
Lisa Gervais attended Central Michigan University, Deque University, Deque University.
What skills is Lisa Gervais known for?
Lisa Gervais has skills like Editing, Newspaper, Feature Articles, Teaching, Esl, Quarkxpress, Mandarin, Photoshop, English, French, Public Speaking, Classroom.
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